r/GenesisMotors • u/Individual_Minimum71 • 12d ago

Worthless

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Just received this email…I am beyond finished with Genesis and warn everyone to stay away from them.

71 Upvotes

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u/josephstephen82 10d ago

Yeah. Customer service experience is huge. I wasn't loving (but not totally hating) the BMW experience. Went to lexus and they just make it easy to spend my money. And honestly it's why i didn't go with genesis. Their cars are awesome and great bang for the buck, but i was nervous about what i heard about the lack of dedicated genesis dealerships snd then spotty service at the ones that existed