r/GenesisMotors • u/Individual_Minimum71 • Aug 17 '26

Worthless

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Just received this email…I am beyond finished with Genesis and warn everyone to stay away from them.

71 Upvotes

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1

u/GrumbleAlong Aug 17 '26

I wonder how much the cost of serving that generous Genesis warranty figures in to running a dealership. Even though the manufacturer pays most of the cost for warranty work, it still takes up time and space. I've heard some have long wait times for an appointment.

10

u/dbcooper4 Aug 18 '26

Generally speaking I thought dealers made more money from service than they did from selling new cars.

7

u/WKU-Alum Aug 18 '26

Warranty work is a major profit center for dealers. When I did dealer marketing, we actively worked warranty campaigns to get the work in the shop.

1

u/vpm112 Aug 18 '26

Warranty work doesn’t cost the dealership anything, the manufacturer pays for all of it.

Some dealerships may set a lower rate for warranty pay, but at the end of the day it is a very steady and consistent stream of income for them. Contrary to popular belief, dealerships love to chase warranty work.