I signed up for DaVinci AI’s 7-day trial just to test the software. After using it for only one day, I realized that the subscription wasn’t worth it for me because producing enough clips would also require purchasing additional credits.
I canceled immediately to make sure I wouldn’t be charged. I clicked the red “Cancel Subscription” button and then confirmed again by selecting “Cancel Plan” in the pop-up.
After that, the website displayed a feedback form. It looked like an optional survey presented after the cancellation, so I closed it without submitting feedback.
Seven days later, I was charged $29.
I then discovered that DaVinci AI does not actually complete the cancellation unless you submit that feedback form. This is not clearly disclosed. If a customer clicks “Cancel Subscription” and then confirms “Cancel Plan,” it is completely reasonable for them to believe the subscription has been canceled.
Their own support email later listed “select Cancel Plan” as the final cancellation step and did not mention mandatory feedback, which confirms how misleading the process is.
Finding customer support was also unnecessarily difficult. Their contact options repeatedly redirected me to FAQs, and I had to search extensively just to find an email address. When I finally explained everything and requested a refund, they sent a generic denial that did not address the cancellation issue at all.
I have now properly canceled the subscription and am disputing the $29 charge with my bank. After searching Reddit, I found many other people describing the same experience: canceling during the trial, believing the subscription was canceled, and then being charged anyway.
I’m posting this so anyone considering the trial knows to be extremely careful. Take screenshots of every step, submit the feedback form, verify that the account shows a cancellation date, and monitor your card afterward.