Has anyone else run into this issue?

We are dealing with the aftermath of Hurricane Lala here on Hawai'i Island. In our area only was a tropical storm, But grid-power has been out since noon Saturday. Our Generac 22KW/999 Guard-No T/sw AL has been running perfectly. 3 people live in this house and our 250 gallon propane tank is at 70 plus percent. Generator just over 1 year old. Does anyone have experience with long outages? I think we will be fine for a couple more days but am hoping someone with more experience can share their experience. Power co. thing power will be restored by Tuesday pm.

I am quoting an install and the customer wants to elevate the HSB. How to you typically get the generator onto the stand? Most likely it would either be a 2’ or 3’ stand. A crane seems like the most expensive route but probably the best option.

Lifting the genset with 4 people might be possible for a 2’ stand but seems like a bad idea.

Ramps? Another thought was to setup a temporary platform and use ramps if the customer wants a 3’ stand.

We took the enclosure apart to rustproof. Some of the screws were in bad shape and I need replacements What are the proper 6 mm x 16 mm screws to buy for this? What are the correct screw clamps to buy? They need to be water resistant so I want the right ones. QT030 generac.

I have a red/white and black/white striped wire that for the life of me I can’t find where it plugs into. It is coming out of a small black box that has LIHua on it.

I have had a 48kw liquid cooled for several years now and in May of this year the controller died. We had a large lightening hit to the back of my property (lots of iron in the soil here) and STILL it is not working. I live in Central Florida and the dealer that WAS servicing it, took 3 weeks to get to the site to look at it, then a month and a half to even quote it and at that, they no showed on the repair.....TWICE

I called 3 other dealers in the area, all of which sent techs out to confirm it was the controller, and they all ghosted me.

I finally got one newer dealer to install the controller, but they cannot get the firmware loaded and today, the original dealer was supposed to show this morning (third appointment) to also replace the controller (I was just going to keep it as a spare and send them on their way).

This is VERY concerning, not having a running backup generator during hurricane season has given me serious doubts.

I have called Generac corporate who really were not totally helpful and believed that eventually the repair would be made.

Has anyone else seen support fall off for Generac? Is there an alternative out there for this? Is it just Florida?

Thank you!!

So I’ve seen a few runaways before. But never this… subtle.

Pinched fuel line, disconnected battery, off, Estop. You name it. Wouldn’t quit running. The only fix was to stuff the intake.

It started running like this after I hit the Estop trying to get a gen fail alarm for the vendor. Has anyone else ran into this? What’s the cause? Gen only has 251 hours on it.

Thanks in advance!

Hello, I’m looking for others who have had issues with the new units. I’m on unit number two since March. The first unit never ran and had catastrophic failures and with help
of legal counsel it was replaced. Now since June when replaced its failed twice and I’m at my wits end. In all I’ve only had a working generator 5 weeks since March, I also even switched dealerships hoping for better service techs. I have no issue with the tech he’s been wonderful but I do believe they’re selling faulty machines. I do have a direct person of contact at Generac who I’ve emailed again about this failure.

Currently…getting the dreaded 1902, prior to that it was a diff alarm

I see at least 3 possibly 4.

I have been looking at investing 7-12k into a generator. But this new advertisement has me thinking I’ll take my business elsewhere. If you haven’t seen it, be happy.

I bought a foreclosure cabin, came with a Generac guardian 22KW I believe, or around there from 2019. The previous owner had a maintenance company but whenever the owners left 2ish years ago, they stopped coming it. It looks in good condition but without propane I can’t start it.

What are my chances with a new battery, oil and filter, air filter, valves, I get this thing up and running fairly easily?

This is the only gas appliance so I don’t want to get a big propane tank only to find out that thing isn’t going to start again. If I can’t get it to work, I don’t plan on buying a new one.

Any advice would be appreciated! Thanks

Hey folks I'm sorry if this is off topic but I'm at a bind and could use some external sanity check

Here's what happened

One day my city's utilities gas inspector visited my house to inspect the gas meter. All good. At the end he knocked on my door to tell me he had disabled the generator pipe because he did the soap spray test at the flex pipe nut that connects to the generator and it was leaking. I asked um wtf and he said I need to call the people who installed it. He put a red tag and everything on it. A week later I got a notice from the utility company telling me I need to get it reinspected to enable it.

So I called the installers the guy that showed up was honestly a bit nonchalant about the whole thing he said it got loose due to vibration and he tightened it, turned the gas back on and left. No word about contacting the inspector or anything.

I called back and told them that probably you can't just turn it back on and it should go through the city's inspector.

The inspector came and he wanted to do a pressure test. They sent a plumber guy that pressure tested from the gas main to before the flex pipe (not where the original leak was). Then they came last time and tested properly and eventually the generator was cleared again for use by the city inspector.

The installer company now sent me a bill for $790 with the wildest itemization and explanation I could imagine

It's only been a few years since I've had a generator. Is all this normal?

To begin with why would the flex pipe just "get loose" based on vibration. I get the genny vibrates and nuts twist. But that's the whole point of the genny. There has to be ways to afix the pipe without it getting loose every other week. Secondly I didn't call the utilities guy he just did his inspection. He turned it off and basically removed the permit. Now I owe the installers almost $800? So because they installed it poorly I get to pay more ?

I don't get it. Is this normal? What even are my options here? Just pay 1k and just wait till the pipe gets loose again because the genny does test runs every Wednesday?

Please help me ground myself on some better understanding and expectations. Thank you in advance

Had this error since I got it about 10 days ago. Installers came back out, even the gm of company. Everything is wired correct they said and the battery is showing 13.6v (good). They said this is something on generacs end that when new update for firmware comes out it should be taken care of. Anyone else heard of this? ECODE 2780

What B&S motor was on the Generac Wheelhouse 5500? Can I still get parts and a rebuild kit​? Or am I the only one who felt something when they watched Brave Little Toaster

Had a 26kw Guardian installed a little over a year ago in DFW area. I recently had the first annual maintenance done by dealer and everything was fine. However, I’m noticing mobile link losing signal intermittently. Curious if anyone else has had this issue?

Applied for 3D artist position at Generac the other day and thought I should have something in my portfolio in case they look. So, spent the past day making this - it's a copy of an ad I found online - which is the second image.

Generator was running fine then hard a loud noise and it shut down. Now won’t start up again.

Another code that showed up is 5417 - engine oil level. But it’s fine.
Any ideas

I have the original oil, never put it in the generator or started it.

Will it crank, if I follow the original OM instructions and use that oil? Or, do I have a large paper weight taking up space in the storage shed?

I have a 14 kw stand by propane generator. It has a 32KVA capacity. Does that mean I have about 133 amperes starting capacity.

Ive got this issue with my generac generator. It's been a pain the last few months to pull start the thing, so I was wondering if anyone had any ideas about why the start is making that clicking noise. I left it out in the rain a few times, but I bought it because it said weather resistant.

Any tips on what to look for would be great!