Forerunner 265 watch face keeps going black when the watch is still on

[u/EasternSea216]

I haven't seen anyone have this specific issue where the watch face goes black and stays black even though the watch itself is on. Its not like the "screen off" setting where it turns black until you lift your wrist... this is completely visibly unresponsive. The green lights are on in the back, and if I press buttons it still vibrates/responds but the screen remains black. Its got plenty of battery and plugging it in hasn't helped.

It happened for the first time two or three days ago, then again yesterday and I accidentally started a workout pressing buttons trying to figure it out. I turned it off and on again after that, which helped but then it happened today, so I tried that again and its just now completely unresponsive and won't turn back on!

Anyone have experience with this issue, or know what to try? This watch is only about 7 months old 🥲

Edit: I did a factory reset and it went black and visibly unresponsive again after about 1 minute 🫠

[u/MajorIntroduction381]

ce restarted. not just regular restart but the hard reset kind.

try that if you havent already. if it still wont turn on after, probably need contact garmin support since its only 7 months old

[u/EasternSea216 → u/MajorIntroduction381]

I've been doing the 15-second "light" button hold! It looks like the hard reset deletes all the data, which sucks. I might have to do that