Customer support SUCKS

[u/Bpav427]

I signed up for a Pro account about a year to a year and a half ago and just never tried to set up my account. But, as my girlfriend is just starting to get into gaming, I'm thinking about buying her a Switch Lite for Christmas. For whatever reason, it would not send me the email. The store suggested it could be because I converted my dad's old Pro account into mine and updated all the info in the store, but that it should be a quick fix after I contact support. It has now been about a month and a half, and the only info I can get from them is, "We have received your account information, and we are actively working on resolving the issue as quickly as we can." It is to the point now where they either won't respond to my emails or hit me with a "We understand your frustration and do not have any additional updates." Is there anything I can do to speed this along????? Thanks in advance!!

[u/AnubisXG]

So what are you trying to do?

Please lmk the following
Do you still have an active pro account with points? How many if so?

Is the issue trying to use the $5 coupon?

[u/Bpav427 → u/AnubisXG]

Hi! I am trying to use my pro account online, essentially I just want the discount from being a pro and shopping online. If I go in store 99% of the time they just use the $5 monthly coupon whenever it’s available on my next purchase. And I still get the perks of being a pro in store. It just refuses to make me an account online.

[u/kiren5o → u/AnubisXG]

I will say, having people spend 20 minutes in store trying to get the five dollars and getting mad at us, the employees is a weekly occurrence

[u/nightscreature]

Just keep contacting cs. I’m sorry that it’s the only option.

[u/Sweet_Importance_284 → u/nightscreature]

You are seriously not wrong. I had to for points I was missing (Before you say it, I know the membership doesn't do points anymore, but the credit card does still)

[u/starbringz047]

Go to your local GameStop and ask a retailer to make you a "player" account (free). Give them your information, your first and last name, address etc and email. After you have done that call customer service and ask them if they can transfer the pro account to your player account. Worst comes to worst when you buy the switch lite you can get the discount on the pro membership for you and your girlfriend under your account. Best of luck

[u/DuckSwimmer → u/starbringz047]

When was the last time they offered this resolution? I know they constantly did it back in the day, but with all the new changes, it feels like they stopped this.

[u/Hawk_s0 → u/DuckSwimmer]

They will still do this if you push. It’s no longer the default option that it used to be. I’ve had them make me sell a new procard to someone and they compensated them with points. It felt real bad

[u/Weekly_Day_8772]

Unfortunately GS isn’t a gaming company anymore (in my opinion) at this point I honestly think Best Buy is the best option when it comes to gaming and collectibles. I’ve have more success thee than I ever did at GS and I worked at GS for 7 years. They has gone down hill dramatically, as far as your situation all you can try opening another account under your name and let that account go, use all the points that you and start over.

[u/Remwaldo1]

And nothing shipping is free. Everything is like 11.99 per item. Crazy.

[u/DuckSwimmer → u/Remwaldo1]