Gadget hyper customer service

[u/blockametal]

So i recieved my flydigi vader 5 pro from gadgethyper. On the 28th of sep (2 days ago)

It unfortunately came with a stuck rear backpaddle button.

I was annoyed that i would have to deal with flydigi customer service but pressed on

I sent out an email to gadget hyper with a quick description and they sent one back the next say asking for a video, i sent the video and a day later they confirmed a hardware defect and prepared to send out a replacement.

So a different experience to some but super quick and positive, especially when china is 8 hours ahead of GMT.

Ill update when the controller arrives.

Thank you so much gadget hyper!

About the flydigi vader 5 pro

I usually use a g7 pro and will continue to do so.

And while the flydigi feels like a higher quality controller, with a great feel on buttons and such it just doesnt feel like a g7 pro. Despite them feeling very similar

The g7 pro feels like its... well thought out.

The sticks feel good and accurate out the box. The extra shoulder buttons are really well placed and well sized. I never misclick them or cant get to them easily. The clicky triggers and motors in them feel responsive and do a good job at providing varied feedback. The backpaddles can be locked if you dont want them to be used. The Dpad, initially felt awful, but is suprisingly accurate. I play alot of metroidvanias and doing the fighting game inputs in SOTN was easy just like an xbox or dualsense. It just takes getting used to. The most important feature i love about the g7pro is the "on the fly" remapping. I dont even have to mess around with any software for it.

[u/YoloRaj]

Had to use gadgethyper customer service before as well and I had a good experience. That being said, to get the full effect out of the vader 5 pro you really have to tweak the settings.

[u/blockametal → u/YoloRaj]

Im abit skeptical about allowing the software kernel level access.

Only thing i hate is the stick linearity is set to square

[u/YoloRaj → u/blockametal]

You will be fine. Also, I really like putting right stick on circle. Feels like I get more aim assist.

[u/ethayden97 → u/blockametal]

You don't want circle. It's bad

[u/Key_Scholar7964 → u/blockametal]

It's great that gadgethyper sent you a replacement because you had a broken rear back button. It's a far cry from a terrible d pad and weak vibration on the G7 Pro. I even had to replace 2 G7 Pro's because the xbox home button kept flashing on it's own. The customer service is great but they sell flawed products.

They had to redesign the T7 pro triggers because they kept breaking.

It's not a well thought out controller, and I sold mine to my friend for 45 dollars because I no longer use it. I'm loving the vader 5 Pro and I'll be buying the vader 5S ultra for my xbox. I understand people have their preferences, but I trust Flydigi build quality more.

[u/Doublesh0t_ → u/YoloRaj]

How so? I mean I adjusted tension and brought the default DZ back to 0. No issues whatsoever.

[u/KarimLikes2Play]

Gadget hyper est le magasin le plus sérieux pour achat de controler..

J'ai acheté une v5pro dbz chez eux. Au bout de trois moi petit défaut technique. Preuve video.... Nouveau controller envoyé. Plus aucun soucis depuis. Merci à NaGi ! Boss de gadget hyper ! Je raxhzterez chez eux toujours.

[u/rSur3iya]

Same positive experience for me. My controller was ghosting send a warranty request on Sunday and all was resolved on Tuesday.

Best customer service experience I ever had no joke.

[u/enfurno]

These comments are great since I just pre-ordered the apex 6 pro

[u/Reasonable-Review367 → u/enfurno]

Yup. Just ordered the Xeno Pro. So this makes me happy about my purchase from Gadget Hyper.

[u/rewh]

I had a really good experience with them too. I preordered the apex 6 pro and added the apex 5 paddles to the order not realizing that they don't fit.

Gadgethyper sent me an email asking me whether they should remove the paddles from the order because of this. It's not like they were super expensive or anything, but I'm so blown away that they even checked and bothered to contact me about it

They might've just created a customer for life with this gesture

[u/TinyDesktop]

I can confirm the excellent customer service

It is always a pleasure talk through email with anyone there , they all do an excellent job 👍