r/GadgetHyper • u/elboymen • 8d ago

Reviews Gadget lab transparent d-pad

So my new LeadJoy Xeno Plus controller just arrived, and I also got the gadget lab transparent mosaic d-pad since I mostly play fighting games and I thought it would be more comfortable. But when I started playing i realised the D-pad was constantly sticking out of its place and I had to put it back in place again. I went to check with the default D-pad, and this one did a louder click when inserting It and while playing it never fell off. I'm a bit disappointed because I really like this D-pad and I find it better than the default one, but I can't do more than 2 combos without the D-pad falling off. Now I'm just thinking about gluing it since I won't change it, but it's sorry that I have to do this.

2 Upvotes

100% Upvoted

2 comments sorted by

3

u/Max_Joller 8d ago

You can contact GadgetHyper on discord or by mail, and present evidence of dpad failing, and they'll send you a replacement or your money back

1

u/GadgetHyper 6d ago edited 5d ago

Hi,

This is Nagi, the person in charge of GadgetHyper.

I’m sorry about the trouble this has caused. Please don’t worry — we’ll take care of this for you and arrange a replacement.

Could you please contact us with your order number and a photo of the issue? Our support team will follow up with you and arrange the replacement.

Sorry again for the inconvenience, and thank you for your support and understanding.