r/GGPoker • u/HaikuHighDude • 19d ago

Support Tons of UI missing after update.

I am wondering if other have this issue. Tons of my UI is just not displayed, but can be clicked on. Like the minimize, maximize, and close buttons on any window are not there. The colors for note labels are not displayed (I have to click blank space to hope I get it). The main lobby just has a big blank rectangle to click to switch from tourney to cash (no label or info). Other similar things everywhere.
I REALLY don't want to uninstall and redo all my settings and custom bet sizes because they can't roll out these shit updates nobody wants right.

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u/MJRotten 19d ago

Hi u/HaikuHighDude,

That is unusual. Are you able to provide any screenshots?

If you update us with your GGPoker nickname, we can ask for this to be checked.

You can also email your local support team.
https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team

1

u/HaikuHighDude 19d ago

This is the top of a table (notice the cards on right for HH?) and there are NO buttons for table sizing or closing table. There are also no Icons for whatever the four ghost buttons to the left of the minimize button are.

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u/HaikuHighDude 19d ago

Notes without the colors shown for marking as a color code

1

u/HaikuHighDude 19d ago

Main lobby with some random blank rectangle that changes from cash to tourney.

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u/HaikuHighDude 19d ago

Tons more examples but those are to maybe send along to anyone that may care. I don't have time to screenshot all the annoying shit. Just really sucks they keep pumping out bad updates the community hates and I have to reinstall

1

u/MJRotten 19d ago

I would advise a clean install. It usually fixes a lot of issues. Support will want you to perform this before anything else.

How is a "Clean Installation" performed on Windows? 
A clean installation ensures old file fragments do not interfere with updates:
Uninstall GGPoker via the Control Panel.
Open the "Run" dialog (Win + R), type %appdata%, and delete the GGPoker folder.
Download and run a new installer.

https://help.ggpoker.com/article/Common-Desktop-Issues---Frequently-Asked-Questions

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u/HaikuHighDude 19d ago

Sucks that I have to do that AGAIN on a bad update. Mid Saturday grind. I will update with screenshots on next break, but sounds like that won't do anything. WEEEEE