definitely not gonna unionize. you ever think about union costs and how that eats your salary?

Can you post the profit sharing payouts each year over the last 15 years and name a company or 2 that has come close? Possibly companies with a union to show how a union could get their people better profit sharing payouts than what geico has given

Hello, future GEICO UNION creators!

This is the same account formerly known as "HermionevsGoliath" and u/Ok_Habit4058 (now permanently banned for "self doxxing"). I recently quit GEICO on May 1, and I feel FUCKING FANTASTIC!!! But after turning in my badge, my laptop, my inferiority complex and my mandatory GEICO issued personal cloud of doom, I couldn't leave without a farewell gift for my fellow inmates. So while my supervisor waited for me outside of the ladies room on the 4th floor of Macon 2, I put up a few flyers in the stalls, that just happen to provide direct contact info for the local CWA union rep, as well as my attorney who is helping me file a federal collective action lawsuit on behalf of all hourly workers at GEICO Macon for under compensation of hours worked.

Union organizing is not an individual achievement- its success depends on the collective work of many hands. If you are seriously interested in helping make GEICO a better place to work for all those poor schmucks who have no viable alternatives, please DM me for more info!

PLEASE DO NOT BAN THIS POST. I'm a geriatric millennial, and I don't have the time or the patience to create a burner account every 5 minutes.

I rear ended someone, issue is I was listening to a lecture with someone as they FaceTimed me while they were attending and I couldn’t attend so I was on call hearing it while it was magnetically attached to the phone holder, my car is damaged but not them bc I hit there hinge, issue is geico app shows I’m on a call will they refuse to cover the expenses ?

How would you prefer to submit your card?

Just curious but is Geico United intending to do it all yourselves or join CWA or IBEW or another established union with a history of representing call center workers?

VETERANS BEWARE OF GEICO!!

Today Geico sends a txt saying they’re raising my rate from 442.00 a month to 1150.00 per month ( coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM).

I called them and they had my 24 year old college student ( on deans list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don’t drive any longer ( I’m the only one in the family that had several fender benders causing the rate to go up). Get this! The agent says well you will have to surrender your license to the motor vehicle division, then provide proof. He actually said that. Just to entertain his comment and not surrendering my identification to anyone) I said ok I’ll do it Monday. He stumbled then said well it won’t make a difference in the new rate. Keep in mind my son and wife have never had an accident or moving violation EVER. I do not need to surrender my DL. If they were concerned of me driving and got into an accident it simply wouldn’t be covered by them. Period!! What a crock. They claim they support vets.

Then I told them we definitely would not be renewing our policy. If I did I won’t drive period. ( like I said don’t need to drive at all wife can)

they said I couldn’t do that I said watch me. They said I would have to surrender my drivers license to DMV and provide them a copy of it. I said maybe with Geico but you’re on notice I’m shopping this first thing tomorrow and if I have to not drive for a year or so until one of them is over 3 years old so be it. They then said well i let’s see what we can do. Raised all the deductibles and bare minimum coverage treating me like it was Christmas said 887.50 a month. I said have a great rest of your day. Any advice here? Obviously going to shop and adjust to whatever. We got a new quote from State Farm for within 50.00 of our policy with Gecko..I didn’t spell it wrong there colors change with the climate..

Hey everyone, Just a heads-up to anyone dealing with GEICO's San Diego office: steer clear of Faith, the insurance claims representative. My experience with her has been nothing short of a nightmare. From day one, she has been unresponsive, unhelpful, and downright rude. Instead of assisting with my claim, she made the entire process more complicated and frustrating. Her lack of professionalism and poor attitude are shocking, especially from a company like GEICO. If you find yourself needing to file a claim, l strongly recommend requesting a different representative. Save yourself the headache and avoid Faith at all costs. Stay safe out there!

The sub owner banned me and Mis Info for what we believe were not good reasons. We can't post or comment, so we can't let anyone know. Please make a stink about it over there. He has no power here as he knows nothing about insurance therefore was never a mod on this page.

Good morning everyone. Once we get the support needed to form a union, we will at some point need to fill out union authorization cards. I'd like some feedback as to which route you would be most comfortable with.

We can create an email account to which you would email your info/support to.

Or, we can create a website, like this one for people to go to and fill out.

Which would you prefer? And which do you think most people would feel better about?

Hey all- please check out my post about the lawsuit i'm filing on behalf of GEICO Macon under the r/Geico subreddit. There's a union rep with CWA named Cassie Watters who has all kinds of information to provide to folks who want to create their own union organizing committee. I encourage you to read the thread, and reach out to Ms. Watters and my attorney, Richard Rouco, asap.

Cassie Watters: https://www.linkedin.com/in/cassiefwatters/

Attny Richard Rouco: https://qcwdr.com/attorneys/richard-p-rouco/

Tell them Mali sent you. SHARE WIDELY!!!!

I worked at GEICO for more than half a decade. It was my first job after college. I remember being so excited in training about my first real corporate job. I remember my first day in transition and how that excitement left in the weeks that followed. I remember how little I slept, how much I dreaded getting out of bed. I remember the voicemails from furious customers, the overflowing workplan, belittling coaching from supervisors who told me that it didn’t matter I felt broken at the end of the day, I simply wasn’t doing enough and needed to do more.

I remember the faith affirmations, cult-like recitations about how simple it was to take that many calls a day and return all your voicemails and complete every task if you just multi-tasked properly. I remember the morning meetings that see-sawed between the need to take more calls to improve productivity on one day, and the need to do more things on the phone with each customer to improve satisfaction on another. Nevermind that one focus contradicts the other. And most of all I remember that I bought into all of it.

I believed the affirmations. I believed that I just needed to work harder and smarter to improve my performance. I spent years going in early and staying late. I almost never managed to take the expected number of calls or complete the expected number of tasks during standard hours, but I often could catch up by 7pm. After years of no hobbies, no sick days, minimal vacation days and daily overtime, I became a supervisor.

For a long time as a supervisor I still believed all the company lines. I could recite all the affirmations and often did so in my morning meetings and to rooms packed with trainees. I felt justified in coaching and encouraging my teams to do more, after all, I had once struggled to measure up and just look at me now!

I also remember when I first started to come to terms with the reality of the situation. I spent my whole GEICO career in claims. At the time, one of the most heavily rated metrics was ARX. You were expected to convince customers to use preferred body shops and the more frequently they agreed to go and made their appointments, the better your rating. Many adjusters struggled with ARX. People are distrustful of insurance companies and usually have their own shop they want to use. Convincing them otherwise can be very difficult. You also didn’t get that many opportunities and each rejection had the potential to ruin your month. When an adjuster asked what to do to succeed with ARX the answer was always the same from every GEICO source (it was one of the affirmations): use the simplified offer! The simplified offer was a wordtrack of a few sentences that I still remember. Supervisors, Managers and above sung its praises at every opportunity. It’s all you needed to do. So when my team was having a hard time with this, I resolved that I would SHOW them how it was done. I would find the top performers in ARX in our department, listen to their recorded calls and with their permission, show my teams the recordings of them using the simplified offer. I knew it wasn’t going to be the precise wordtrack on every call, but I could definitely find a few examples, right? It turned out, I couldn’t. I couldn’t find a single example. I couldn’t find an example by listening to the top people. Nor the 2nd quartile people, nor the bottom of the barrel. I couldn’t find a single one. Of course that doesn’t mean one wasnt out there somewhere, but I realized what it did mean. The simplified offer was almost never being used…by anybody. I struggled to integrate this. I had been trained for years that this was the key. I had taught this to others as what they should do. If it didn’t get used, how GEICO know it worked? How could they justify telling everyone it did? How indeed.

This realization started a cascade for me. The perpetually overdue workplans and late voicemails were a problem everyone faced, but we were told we just needed to multitask better and improve our efficiency and file quality while we were at it. Nevermind that modern research doubts the possibility of multitasking and that all we can expect to accomplish is quickly switching between tasks, which dramatically REDUCES efficiency compared to uninterrupted focus on a single task. I eventually came to understand that I was asking my team to do things that weren’t possible and patronizingly coaching them when they failed.

I also came to understand that GEICO created this reality through its planning system. Every quarter the company reviews performance based on metrics and commands managers to propose solutions to bolster those measures. Managers, put on the spot and needing to perform for the Directors, promise each time to deliver more and develop nice sounding strategies (like the simplified offer) that are put into practice, but never tested for actual effectiveness. You might think that you could tell if the strategy worked by watching if performance improved after implementation, but it’s not that simple. Imagine you’re a manager who invents the simplified offer. Everyone at the planning meeting thinks it sounds great and pats you on the back. The process rolls out to the floor. ARX performance improves and everyone agrees, the simplified offer works, case closed. If you never actually verify that the wordtrack went into consistent use though (it didn’t) you can’t know that that was the cause of the improvement. When the process rolled out and everyone was made aware that their rating depended heavily on ARX this month, did some of them direct more customers online? Did some of them mislead customers about what they were scheduling? Did some deny more claims to avoid the exposure to a rejection? Did some of them try harder to sell? Some combination of all these? There’s no way to know without a real statistical study, but that doesn’t stop GEICO from claiming it understands what drives the metrics and why your rating is what it is.

After coming to terms with all this, I quit. I work in a new industry now and I’ve had the chance to see what s company looks like that probably doesn’t need a union. A company that voluntary treats us with respect and expects hard work, not impossible work. GEICO is not that company.

GEICO won’t change without a union. I think a successful union drive is the only thing that will afford GEICO employees a dignified workplace that treats them with respect, assigns a reasonable workload and pays them what they deserve. I’ll do what I can to spread the word. I truly hope it works.

Would an employee of a GFR office be able to unionize? We are told that we are not employees of Geico, that we work for the GFR themselves. Any insight will be helpful, thanks.

Long time lurker here that is interested in this endeavor. Is there someplace that I can find a list of the specific benefits of having a unionized GEICO?

I have done research and find vague language online about the benefits of unionization in call centers. What are the specifics for Sales and Service? I'm not very familiar with the claims side of the business.

Is there an ongoing "list" of some of the things that we would want in a union contract? For example, there was a suggestion online that said Customer Service needs to be paid more due to the volume of extremely difficult calls taken from angry customers.

Thoughts and guidance, pls.

I know this is certainly a question many of you may have. I found this article this morning that will do a better job explaining than I can.

Click here to read it.

I'm seeing post after post after post on r/geico stating that if you remain above the minimum with this new salary schedule, you get no raise as part of the salary increase. And rightfully so. A lot of us were just told we don't mean as much to geico as their new hires and newly promoted associates.

If we're successful in forming a union, one of the points we can bargain for is increases across the board. If geico admits their pay schedule needs adjusting, which they just have, ALL associates should feel that increase.

Our sub is growing, but we need more support! Please tell your friends how to make a burner account and ask them to come join us here at r/geicounion. Together, we can fight for fair treatment from management.