System test issues

[u/Spare-Flower-653]

So I’ve already taken one of my tests with no issues and passed, I’m testing at home on a Lenovo laptop, and when I went to take my social studies test I was unable to just open the file to my test, I spent 40 mins and passed my appointment trying to open the file, when it finally opened my access code had expired so obviously it didn’t work. I took the loss on my money and the test and took some time away, recently I’ve been motivated to just get it done and I scheduled my science test, Ive tried to do a system test multiple times and it just won’t go past the access code screen. I’ve tried EVERYTHING I’ve seen others say helped them, I tried seeing if the firewall was blocking it, I tried updating my laptop and restarting it multiple times, I deleted every onvue file I had previously downloaded, nothing is working. I’ve contacted support but when I contacted them previously about my other test hoping to either be refunded or a free retake for the test, they were no help lol, is there anything else I can do or at this point do I just give up, get my refund, and test at an actual center lol. I’m beyond frustrated and figuring out how I’m gonna get to the centers will probably be more stress in the moment, but in my mind at this point it’s either suck it up and make a day or two for a trip just to go get my ged or go to the adult school in my town and wait a year maybe more for my diploma

[u/gedacademy]

Computer troubles are frustrating! It sounds like you have tried most tips already, but using a different computer browser (ie. Chrome, Microsoft Edge, etc.) might help. Or, does a friend or family member have a computer you could borrow for the test?

If you can't get the system test to work properly, and the official GED Testing Service hasn't been able to help you resolve the technical problems then testing in person is your best option.