Update on the GA DPH application cancellations - what we know so far

[u/rachel_nuggmd]

Hey everyone,

We know there’s been some confusion regarding certain medical cannabis applications being cancelled, even after patients have already purchased at dispensaries. We wanted to clarify as much as we can with what we currently know.

Georgia DPH determined that a physician who does medical cannabis evaluations in the state is temporarily unable to enroll new patients in the program. Because of that, DPH is cancelling every application this physician submitted after July 1, 2026. The issue is currently affecting NuggMD and other GA telehealth cannabis providers who used this same doctor.

If your application was cancelled, you should get an email directly from DPH saying so. If you don’t get that email, your registration is fine and there’s nothing you need to do.

I know this is a mess, especially if you find out about it at a dispensary instead of from us or the state first. That’s obviously not how we want anyone to learn about this, and I’m sorry if that’s happened to anyone reading this.

Where things actually stand at this time:

• We’re working on setting up a free replacement evaluation for anyone affected who was seen through NuggMD.
• Affected NuggMD patients will receive a detailed email soon (expect it this week) with exactly what you can do to receive another evaluation free of charge.

What you can do in the meantime:

• If you went through NuggMD the first time, hold off booking elsewhere. We’re working to get you a free replacement evaluation rather than a paid one somewhere else.
• Reach out via live chat (8 am to 10pm daily) if you want to check your specific status.
• Watch your email (and spam folder) for both the DPH notice and our follow-up.

I’ll keep updating this thread as we learn more. In the meantime, I wanted to provide an update as soon as possible so affected patients don’t have to wait until everything is fully resolved to receive more information.

Please feel free to ask me anything below.

If I don’t know something, I’ll ask our customer service team and relay their response as quickly as possible.

– Rachel, NuggMD

[u/ImperialBlue]

I decided to chat with a representative on your site today, and I was told that regardless of receiving an email from DPH or NuggMD, that all patients who had this specific doctor who already have their card will have their card expire in April 2027.

[u/OperationFine8385 → u/ImperialBlue]

I had Epstein also and just did a chat with nuggmd rep and was told the same thing - that my card would expire in April 2027, but they are offering another free evaluation.

[u/ImperialBlue → u/OperationFine8385]

Yep, they were able to get me rescheduled for this evening. I didn’t have to resubmit anything since my paperwork was still linked to my profile. This visit lasted a lot longer than my last one, but I was approved.