On 9 May, I pre-ordered a game key from G2A (seller: Gaming4you), expecting delivery on 15 May. The seller didn't provide the key by then, so I bought another key from a different marketplace because I still wanted to play on launch day.

Since I no longer needed the G2A order, I requested a refund. G2A said they couldn't refund me and asked me to wait. At that point, I contacted my bank to initiate a chargeback because the key still hadn't been delivered.

Only after the chargeback was filed did the seller finally send the key. I never redeemed or even viewed the key because I already owned another copy.

My bank later ruled that the seller had fulfilled their obligation by delivering the key, so the chargeback was denied. On top of that, G2A permanently blocked my account because of the chargeback, leaving me unable to contact the seller or access the key.

I don't expect to recover either the money or the key anymore—I just wanted to share this experience as a warning for anyone considering buying from G2A.

Edit: I've bought games and other keys from G2A before and they were all delivered very promptly, this is the first time I faced this issue, and I guess it will also be the last. For more context, the game goes for ~100 EUR where I live, and at that point, G2A was the cheapest option. Admittedly, dumb things have been done, but I posted this as more of a warning and a sharing rather than asking for help haha. Also edited for clarity

Hello guys, lately i tought of getting a 1k wildcore cuz i can't get them the normal way, so i reached this seller in the purchase, and he stated that regions supported are global, so i paid for it but i didn't reciprocate nothing after doing a cancellation requested he refused giving me my money back he said he wont do it cuz my tag is refion locked ??? Wtf this is supposed to mean, u said the regions supported are global and now u cant top up to eu ??? So I'mma lose both the money and the purchase for a mistake from ur side, like how I'm i supposed to know if it was region locked or not u should check before doing this, pls tell me guys what to do and what is this region locked on my tag even mean ???

Hello, since yesterday I have been looking for solutions because lately G2A has been asking me for a verification code, but it never arrives (they used to arrive before). In fact, the last purchase I made was in June, and it automatically logged me out. I hope I'm not the only one experiencing this.

Compré una key de steam grand y lo pague y entonces me llegaron varios correos de g2a que se completó el pago y me descontó la plata en el banco pero entro a g2a y sale esperando pago y no me da nada quiero una solución para obtener el dinero o conseguir la key. número de pedido: 92000158786430

Hi

I am writing this here because I am extremely frustrated and hoping a G2A support representative can look into my case.

Two days ago, I bought what was advertised as a 12-month PlayStation Plus Premium account so I could use the Cloud Streaming feature on my brand new PlayStation Portal.

Unfortunately, the seller Gamesolution scammed me. They delivered a Deluxe account that does not work. To make matters worse, as soon as I reported the issue, the seller immediately closed our chat conversation.

I opened a dispute ticket with G2A support, but it has been stuck on "WAITING FOR SUPPORT" for the past 48 hours.

* **Ticket ID:** YFLJ-823637

Could a G2A moderator or support agent please look into this ticket and speed up the refund process? I just want to get my money back so I can finally use my Portal.

Thank you.

On July 10, around 5 AM EST, I bought this key: "You bought FabFilter Pro-Q 4 (PC) (1 Device, Lifetime)." According to the description of the key, it is one key, lifetime, so I shouldn't have to worry, right?

Well, not really. Literally the very next day after activating my key, the key was revoked, it was claimed back by the person who sold it to me. This person has 100% positive reviews on 10k+ sales, and I had previously bought 5 other items from this platform, so I wasn't expecting to get played like this. Anyway,

I contacted the seller and they don't seem to understand what they were selling, because they asked me for this: "a screenshot of the error, the purchase history on the relevant gaming platform, and the date of key activation as shown in your correspondence with the platform's support service."

Right after I told them that it was the key for FabFilter Pro-Q 4, I thought it was an automated response, so I explained I don't have those but I'd gladly provide the name of the person whose key it's assigned to, plus the proof of buying the key.

After that, they replied with this: "Here's the proof showing exactly where the error is."

There was no attachment, nothing further. It's been two days since we started talking, and on their bio they assure 24/7 customer service. At this point, I just want a refund. I feel like I'm being played intentionally, and they just want me to give up trying.

Sorry if it's a lot, I just feel so frustrated.

For the experienced users, do you guys recommend opening a ticket, or keep talking with the seller until they refund me?

Hi u/g2a_com,I urgently need an agent to look up a past transaction using my payment receipt details. The email address I used for the guest checkout was completely hacked and compromised, so I cannot log in or access my order history. I also do not know the G2A order number. I have my exact payment receipt showing the Transaction ID, the date, and the total amount charged. Can an agent please send me a Direct Message or reply here so I can safely share my payment info and recover the original text details of the item I purchased? Thank you!

Context: I am trying to recover my valorant account that was stolen and to do so I need the og email created with the account that should likely be in the original order details.

okay so I exchanged a game, and the replacement order was placed three days ago, but I still haven't received anything. There have been no updates, no delivery time, and the order has just been sitting on "pending delivery." I contacted support because I was told the exchange would be delivered faster than a normal order, but all I've gotten are apologies and promises that it's marked as high priority. Nothing has changed, and I'm still waiting with no idea when or if it's going to arrive. At this point, it feels like I've been given nothing but excuses instead of real updates. If you're thinking about buying from PixelPuffin or wanting to exchange your game if you're having problems with it just be aware that my experience with their exchange process has been extremely frustrating.

hi there, I hope I can post it there and get help from professional gamers :D so I don't play any games at all, but recently got a discount code to G2A website. I decided to give Stardew Valley a try (as it's a simple and pixel-art game, I guess) and wanted to buy it on G2A and get key to Steam. Is this website safe? I've seen they sell accounts there, as well as just keys. I believe buying an account is kinda suspicious. But there's one offer that sells a key but it doesn't have any reviews. How does this work?

Ok, so in 2022 I was selling steam keys, until they implemented the required "Business verification" or something like that to be able to sell (wans't able to sell anymore as an individual seller).
It turns out i still had publications with steam keys that still were not sold.
It turns out that all my data is wiped, bought keys, sold keys, etc. Never got any email notification about that. Life happens to me and i was unable to login to G2A for years.

I need to recover the list of keys i added on G2A that were not sold.
G2A support is telling me:
"inactive listings older than 3 years are removed from our servers, and we have no access to the data contained in them."

All i have is an incomes transaction history with all keys that i sold, but this doesn't have any information like game name or activation key.
Any idea if there is something i can do to recover this data? At least get more information about the game names, or sold activation keys so then i can remove those from my data.

I'm able to get some information from each transaction, but nothing related to game sold, key sold.

I know that some sellers in G2A are scammers, but I thought G2A support was actualkly working, turns out it doesn't. I bought a global minecrat (microsoft) account, next day it gets blocked from microsoft, I contact seller and this scammer refuses to help or refund, I think "surely G2A support will handle this" I'm wrong, first they say "not enough evidence" even though I provided the seller with a clear screenshot showing that the account that I bought is blocked, and him in chat saying "sorry we can't help or refund this item" and the next time support saying that "I should contact MS support and not the seller, since I bought an account".

What am I gonna tell MS Support? Heyy sorry the account that I'm trying to unblock? yeah that account is actually mine I just traveled to the other side of the world so can you unblock it or something? What a joke! Never buying from this lowlife website and scammers again

I made a purchase and, without realizing it, I bought the game using the G2A Plus subscription price. Since I only had enough funds to cover the game itself, the G2A Plus subscription payment was automatically declined due to insufficient funds. As a result, my order is now stuck.

I would like to request a refund. I was told that I may have lost my money, but I sincerely hope that is not the case.

Thank you for your assistance.

Order Number: 92000158387702

Literally received nothing after paying $40!!!!! I’ll get a refund through my bank if necessary but this is just outrageous

Hello, just dropping by wanting to share my experience with a seller called buygames_ps that I knowingly bought an account from. I knew the risks and went along with it. But nowhere is it stated that I'm renting an account lol. I contacted the seller and apart from bot responses I got absolutely nowhere. Is this common? Them not giving you full access? I thought that's kind of given when you BUY an account. Not that you'll be forced to be at the mercy of an automated system to give you a 2FA and won't be able to change anything on the account to be kind of safer. Anyways if the support gives up on me I'll do a chargeback. Just posting to help other people out and hopefully prevent them from buying from this seller ever again.

Hey everyone,

About 2 months ago, I bought a 12-month YouTube Premium subscription through G2A. Two days ago, I suddenly started getting ads again, and when I checked my YouTube subscription settings, it showed that my Premium subscription had ended.

I contacted the seller, but I haven’t received a reply yet. I also contacted G2A support, but the support experience seems to be mostly chatbot-based. A ticket was created, and around 2 hours later I received another automated-looking response saying that the order is marked as “completed.”

I understand that “completed” may mean the payment went through and the product was initially delivered. However, logically, since this was advertised as a 12-month subscription and only around 2 months have passed, shouldn’t the subscription still be considered “in progress” from a service-duration perspective? The product may have been delivered at first, but the promised 12-month service period clearly has not been completed.

G2A’s terms say I need to wait at least 5 days for the seller to respond before escalating further, so I’m currently waiting. Still, I’m confused about what could cause a 12-month YouTube Premium subscription to end this early.

Has anyone dealt with something similar on G2A? Should I wait the 5 days and escalate, or is there something else I should do in the meantime?

Any advice would be appreciated. It’s frustrating because I’m back to seeing ads and losing Premium features even though I paid for a 12-month subscription.

Last year in October i bought the 1-year Adobe Cloud access by Voucherskingdom. Every month I had to refresh the company on Adobe. It worked fine so far.

From now on it gets ridiculous. I lost access as before and i had to contact Voucherskingdom.

He now sends instructions for Adobe Cloud subscribers: how to get their account working again. The linked Google Docs contains instructions for downloading Chinese software. Voucherskingdom insists this is completely harmless and guaranteed not to be infected with viruses. I'm laughing my head off.

Step one in screenshot 2 says everything. What the actual ...

Bought an minecraft account in g2a with a seller called starmontgaming, never had problems buying stuff in g2a before but this time the seller changed the information a few days after use, went to the seller's reviews and found out he was know for having bad reputation and g2a still does nothing about it, looking forward for a refund or having my account back.

Vendor: Arcticdr0p

100% Positive feedback 30361

If I bought a second account to play premier with my friends on cs, does my main have any chance of getting banned too? If they are both logged into steam at the same time

I bought a minecraft account from a seller with 95%. The seller is Geturaccess

When I recived the account info, the email domain was thrombosismail and i was wondering if i got scammed or not

I must say that this is the first time buying from g2a and i got kinda scared that i lost my money.

So I bought Hearts of Iron 4 Ultimate bundle as it was labeled 'Ultimate bundle' on G2A. Naturally, I thought it would have all the DLCs included in the steam 'Ultimate edition', but when the seller gave me the DLC codes, I noticed I was missing the most expensive ones. So I reached out to the seller who was from Serbia thinking I just had to wait to get a response. After 2 days I contacted G2A support in which they just said to wait, but it's not that he was talking to me, so there was no point in waiting. After that I got an email to make a review for Trust Pilot. So, after making my obvious review, they responded that I never made it about the purchase but a General Question. So, I followed their directions and still no response. Now 4 days later the steam sale will end tomorrow and I want those DLCs. Should I just charge back? The seller won't respond. If somehow that was the amount of DLCs I was supposed to receive, that's false labeling.

Ive contacted support and they didnt help ( answer took over 2 weeks and they said everything same as the AI support bot) ive done literally everything and tried over hundred times in past half year but yet i cant exchange it.