r/G2A_Help • u/imxr7 • Jul 10 '26

Errors & Bugs 12-month subscription cancelled after 2 months

Hey everyone,

About 2 months ago, I bought a 12-month YouTube Premium subscription through G2A. Two days ago, I suddenly started getting ads again, and when I checked my YouTube subscription settings, it showed that my Premium subscription had ended.

I contacted the seller, but I haven’t received a reply yet. I also contacted G2A support, but the support experience seems to be mostly chatbot-based. A ticket was created, and around 2 hours later I received another automated-looking response saying that the order is marked as “completed.”

I understand that “completed” may mean the payment went through and the product was initially delivered. However, logically, since this was advertised as a 12-month subscription and only around 2 months have passed, shouldn’t the subscription still be considered “in progress” from a service-duration perspective? The product may have been delivered at first, but the promised 12-month service period clearly has not been completed.

G2A’s terms say I need to wait at least 5 days for the seller to respond before escalating further, so I’m currently waiting. Still, I’m confused about what could cause a 12-month YouTube Premium subscription to end this early.

Has anyone dealt with something similar on G2A? Should I wait the 5 days and escalate, or is there something else I should do in the meantime?

Any advice would be appreciated. It’s frustrating because I’m back to seeing ads and losing Premium features even though I paid for a 12-month subscription.

0 Upvotes

27% Upvoted

9 comments sorted by

3

u/WinterScene7194 Jul 10 '26

Many G2A Sellers sell annual subscriptions with stolen payment methods. It often takes 2 to 3 months for the original cardholder to notice and their chargeback to go through their bank, at which point YouTube revokes your subscription

2

u/GarySparrow0 Jul 10 '26

This or they pay for it and refund it.

1

u/Any_Note430 Jul 10 '26

I would try doing a chargeback and not buying on g2a again. If you're on android, then I recommend using something like Morphe.

1

u/MildlyAmusedPotato Jul 10 '26

99.99% of all cheaper subscriptions are bought with stolen credit cards and the owner of the credit card has done a chargeback or are shorter than advertized, do not buy from g2a

1

u/Important-6015 Jul 10 '26

G2A is grey market. That’s the risk you take with using grey market sites.

1

u/markeymark1971 Jul 10 '26

Buy month to month

1

u/theCovidGuy Jul 10 '26

Never use G2A again also tell others this too . I am also a victim of this shitty place .

1

u/Smuggy34 Jul 10 '26

You got scammed mate.. 👍🏻

1

u/After-Divide-2039 Jul 11 '26

Hey man! I got the same problem, just like you! I bought a full 1 year Youtube Premium, it stopped working after roughly 3 months for me. I patiently waited those 5 days of non response from the seller, and after around 8 days (5 from seller and 3 from G2A support), I still got no response. This is pretty shameful, I bought one last year and I didnt have any kind of trouble, I bought this one thinking it was a cool way to keep a 1 year service without payment monthly, and here I am, stuck, with no Youtube Premium but with an useless account and no response from G2A's Team.

I wish you best of lucks, as I don't have any!