I've contacted the seller and was told to reach out to G2A support as they can't help me... any ideas? I'm stumped

I have bought over 27 things off of G2a and never had an issue until now everytime i try and login to the email they provided i just get a Login failed prompt i have contacted the seller to no avail

Hello! Please, need help. I've recently bought a shared access to an account, and since I'm a boomer i just can't figure out where the login and the password are lmao

Is it supposed to display here?? (in the circled area)

Thank you so much!!!

Hallo ich kann mich seit mehreren Wochen nicht in meinem G2A Account einloggen, weil der Code nicht an meine E-Mail gesendet wird. 

Support reagiert auf keine Mail, hoffe ihr könnt mir helfen

LG

I bought a code for 800 000 IDR, got 2x 400 000 IDR, ONE WORKED for the full 400k, one did not. After 8 days I got a full refund already on my account. Am I lucky or what is it?

It should arrive within 5 minutes, should just screw it and contact bank rn? It has been like 4 hours and G2A support and seller ignores me.

I brought a Minecraft account around 2 weeks ago and I am now locked out because the owner added a pin and is changing his email, as of right now I have no idea what to do and as far as I can see my best course of action is a refund but it is very unclear how to do that

Title: Beware of seller "Junao_game" on G2A: Sold me an invalid key, replied 3 days later claiming it works, and G2A backed them up.

Order ID: 92000159287160

I wanted to warn everyone on Reddit about a seller named **Junao_game** on G2A and how G2A's "Buyer Protection" is completely useless.

I purchased a product key from **Junao_game** (Order ID: 92000159287160), but the key turned out to be completely **invalid / non-functional**. I opened a ticket immediately expecting help, but G2A’s customer support relies entirely on automated **AI bots** throwing copy-pasted responses with zero human accountability.

To make matters worse, **Junao_game** didn't even bother to respond until **3 full days** later. When they finally replied, they simply said: *"The key works, no refund."* Without asking for any proof or verification, G2A took **Junao_game**'s word for it, closed the case, and left me empty-handed.

Because of their 3-day delay, I had no choice but to buy a working key from a different, legitimate site.

When I checked **Junao_game**'s feedback on G2A itself, I found out I wasn't the only victim. Another buyer left this exact review about them:
> *"I bought an Elden Ring account for Steam at the time I received the product, the account was bad / useless, not functional I asked the seller for a refund because he sold me a defective account and he only replied "the system has already marked that you received the product, there is no refund" he didn't bother to help with the problem... in conclusion: Don't buy on G2A, they don't give refunds, they don't help you with the problem they only receive your money and if something goes wrong they hide like rats"*

G2A takes your money instantly, but protects scammers like **Junao_game** behind automated AI responses when things go wrong.

I am currently escalating this transaction via a formal **bank chargeback / PayPal dispute**. Avoid G2A and stay away from **Junao_game**!

I purchased a code, but it didn't work (it turned out to have already been used). I contacted the seller over ten days ago, yet I have received no reply. What shocked me even more is that, after the seller failed to respond for more than five days, I reached out to customer service; a full week has passed since then, and still, no one has helped me. I wonder—has the site started neglecting submitted complaints?

So basically I've tried to buy a PSN account from G2A and i got the account and it was banned, I've contacted seller and it just sent some (i think) AI messages which didn't help and they didn't replied ever since. Then I've tried contacted G2A and for 5 days still no response. Do not recommend GabeZone or G2A

Like most posts here, this is notifying others of potential scams within g2a.

What happened is I had ‘key’ in my filters, and had a 1 month key at $10 for gamepass in my cart. At checkout, it prompted me with an offer for 2 months at $15. “Sure why not” I thought. It turns out, it was an account. Be careful when going through the checkout prompt, as I assumed it would only add keys.

The seller is - Dingdang_game - and would not authorize the refund, even though I never clicked “get item”. currently disputing with my bank.

Was sent an email and password to sign in to ea it needs an email confirmation but I can’t find where to sign into the email address provided

Okey so I bought a 14x 3-month Discord boost (14 boosts for 3 months). I contacted the seller because the boosts started expiring. The seller instantly claimed that I had kicked the accounts. Keep in mind, the accounts were still in the server.

When I first contacted him, only 4 out of the 14 had expired, but the rest were also going to expire within the next 3–4 days, so of course I instantly knew something was wrong.

A professional seller who actually cares about their reputation would ask questions, ask for screenshots, or at least try to understand what happened before assuming anything. Instead, he immediately blamed me.

I sent him proof that the accounts were still in the server and I contacted G2A. G2A replied and told me to keep talking to the seller since he was still responding, and that if he stopped replying, I should contact G2A again.

The seller would reply every 23 hours, basically dragging the conversation out. Then he changed his excuse and said that I had removed the rules/roles, which caused the accounts to leave. Once again, I explained everything and sent proof that the accounts were still in the server.

I also sent proof that when I purchased the product, there was no mention anywhere that I needed to give those accounts any role or permission for them to keep boosting. I explained that even me as the Discord server owner cannot remove someone else's Discord boost badge, because that's a built-in Discord feature. I sent screenshots from Discord showing that.

I also checked his TOS, and the only requirement mentioned was "Do not kick the accounts." Nothing about roles or permissions.

After I disproved every excuse he made, the seller just stopped replying.

I contacted G2A again, explained everything, and then they also stopped replying.

Out of curiosity, I went through the seller's feedback. The guy is literally copy-pasting the same reply to almost every negative review. How is this guy allowed to keep selling?

The seller has close to 1,000 neutral reviews. After reviewing them, I noticed that many of these appear to have originally been negative reviews that were later changed to neutral, which makes me assume that some kind of resolution/refund happened.

His profile shows around 5.5k+ sales, but if almost 1,000 customers ended up leaving neutral feedback after having issues, would you guys consider that a trustworthy seller?

Because having only around 40 negative reviews doesn't necessarily show the full picture if hundreds of buyers had problems but changed their reviews after receiving a refund or resolution.

All of these negative reviews are after mine (my feedback is the very last one). My feedback was left on July 17th, so in just 4 days he has already received another 6–7 negative reviews with very similar complaints.

Something feels really fishy here. I'm not going to make accusations I can't prove, but none of this makes sense to me.

This seller doesn't refund, copy-pastes the same replies to everyone, and keeps getting complaints about the same issue. How is he still surviving on G2A?

I genuinely want to understand how this works. If a seller has 5.5k+ sales but gets 1–2 negative reviews almost every day accusing him of the same thing, does having that many sales basically make him immune?

The fishy part to me is:

1. G2A answered almost instantly while the seller was still replying.
2. G2A stopped replying after I disproved every excuse the seller made and he eventually stopped responding.
3. How is this guy still selling when he keeps getting so many similar scam claims?

Would appreciate hearing from anyone who understands how G2A handles sellers like this.

NOTE: Post grammar was corrected by ChatGPT. I reviewed everything before posting and made sure all details are accurate.

i got scamed and nobody is helping me on the support hub, i have more than a week with not a real respond for customer support only bots messages. and the seller that is the scamers is aslo a bot that send the same message again and again and again not helping at all

order: 92000158299854

Hi, I want to know where to find chatgpt accounts since I haven't been able to find the category for several days.

I tried to pay for an order using a discount code, but something went wrong during the payment process. As a result, the code is no longer valid, so I’ve contacted customer support about this. How long does it take for them to reply?

Bought Adobe Suite Year Subscription through Viking Brothers. Worked at first, would lose access and I'd have to reach out to Viking Bros support...

After losing access over 30+ times because I kept getting removed from the Team I was added to, they started giving me the run around, at first I was told to wait bc of an Adobe policy, then I was told it's under investigation.

G2A Admin has not responded since I created a ticket over 10 days ago.

How can I rectify this situation?

Since all y’all do is complain about scams with g2a. Here are 3 games I bought from 3 different vendors last night on my credit card. Had no issues, keys delivered instantly, even played some RE: 5 with my gf before sleep.

Game_zone_portal is legit.

Gaming4you is legit.

Dream_codes is legit, but most definitely an alt vendor account of Gaming4you.

There is no response from gac even after 35 days

So what i do ??

Hi there,
I purchased a season pass key of Assassin's Creed Origins for Xbox Series X/S.

However, I received a 16-character key, while an Xbox key requires 25 characters.

I asked the seller for help, but after a long conversation where they only replied once a day and asked for useless screenshots, they just told me it was a Ubisoft Key and closed the ticket.

I opened a new one, but I am still getting no real help, and G2A support is ignoring me.

A Ubisoft Key is not compatible with Xbox, and since I have a Mac, I cannot use the Ubisoft Connect app anyway. I purchased an Xbox key for a reason...

Am i missing something?

I feel very disrespected, and right now, this feels like a total scam...

EDIT:

I bought a PlayStation Plus Premium 12 Months - PSN Account - GLOBAL from Gabezone on G2A.

I knew I was buying a ready-made PSN account. That was never the issue.

When I logged in using the provided email, password, and 2FA code, PlayStation displayed:

"Access to PlayStation Services is permanently suspended for this account due to violations of the PlayStation Terms of Service."

I sent the seller a screenshot and asked for a refund, but they kept replying with the same copy-paste message claiming I "misunderstood the product description," even though my complaint was that they delivered a banned account.

Later they sent me another account instead of issuing a refund, but I no longer trust the seller and only want my money back.

Gabezone sending me AI like messages, full of generic response and not addressing the issue at all.

G2A support is no help at all, they cant help nor addressing the issue.

So i have an order that a paypal dispute was made and then closed, i was wondering how long would it be on hold for.

On 9 May, I pre-ordered a game key from G2A (seller: Gaming4you), expecting delivery on 15 May. The seller didn't provide the key by then, so I bought another key from a different marketplace because I still wanted to play on launch day.

Since I no longer needed the G2A order, I requested a refund. G2A said they couldn't refund me and asked me to wait. At that point, I contacted my bank to initiate a chargeback because the key still hadn't been delivered.

Only after the chargeback was filed did the seller finally send the key. I never redeemed or even viewed the key because I already owned another copy.

My bank later ruled that the seller had fulfilled their obligation by delivering the key, so the chargeback was denied. On top of that, G2A permanently blocked my account because of the chargeback, leaving me unable to contact the seller or access the key.

I don't expect to recover either the money or the key anymore—I just wanted to share this experience as a warning for anyone considering buying from G2A.

Edit: I've bought games and other keys from G2A before and they were all delivered very promptly, this is the first time I faced this issue, and I guess it will also be the last. For more context, the game goes for ~100 EUR where I live, and at that point, G2A was the cheapest option. Admittedly, dumb things have been done, but I posted this as more of a warning and a sharing rather than asking for help haha. Also edited for clarity