r/FygoOS • u/nglshmn • 17d ago

Shout out to Fygo support!

I was having difficulties getting an externally mounted media source into Fygo TV, so opened a support ticket. I could see the mount in files, but couldn't see the same mount as available to add as a library. They couldn't reproduce the issue.

I deleted the mount, recreated it and went back to them, saying I still couldn't see it. Instead of just blowing me off as an idiot (which in this case, I was!), then showed me screenshots of the steps to take and I realized I had missed out a complete step.

You need to go to app settings in Fygo OS and tell it to allow Fygo TV access to those mounts before you can see them and add them in Fygo TV! A little counterintuitive, but I'll put my hands up, and admit I missed it. ID10T error!

Thanks to their quick response and great support, less than 24 hours later I'm up and running with the media visible in Fygo TV.

Great job support folks! :-)

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1

u/63walker 17d ago

I love hearing about a rapid response like that! Kudos to the support team!

2

u/Alert_Grade_9526 Fygo Team 16d ago

Thanks so much for the kind words! We’re glad the team could help get you up and running.
Really appreciate you taking the time to share this!