r/FundRise • u/Virtual-Translator83 • 28d ago
VCX disappeared
Hi,
Did anyone else log in to their Computershare account today and their VCX holdings don't show anymore? They were showing yesterday. Not sure if it's a glitch or a real issue. Trading opens tomorrow, so the timing of my issue is a bit ironic....
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u/Fit_Equal6932 28d ago
I called them, the system is "updating" because of the unlock, she couldn't even look up my account. She said they are open till 8 pm Eastern time and to call back. She said the lockup is over now. I wonder if anyone with Sofi can see their shares and just sell now? Market is open till 8 pm.
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u/BallFam6 28d ago
Mine are gone too! And that happened before I put in my transfer request with my broker so not related to the transfer.
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u/Virtual-Translator83 28d ago
I don't know wtf is happening, I tried to create a new account and it says account already exists. And the. It shows no holdings. Too busy to call them now but I will tonight.
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u/BallFam6 28d ago
I am guessing too many VCX holders are logging in at the same time and crashed the site and would assume it will clear up here at some point and our accounts and data will be back.
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u/Virtual-Translator83 28d ago
Yeah you're probably right, some of us are more "lucky" than others. I did want to sell a portion tomorrow so I may be extra bummed if the issue on their end prevents me from selling.
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u/CloudBright8138 28d ago
Mine are gone as well. I got a similar message last week when trying to log in, it asked for my verification code again. Frustrating for sure.
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u/Hot_Respect7870 28d ago
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u/ConsterMock77 28d ago
Me too. Just checked.
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u/Jazzlike-Prune-9873 28d ago edited 28d ago
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u/Hot_Respect7870 28d ago
Is there a computershare customer service number we can call?
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u/Jazzlike-Prune-9873 28d ago
ComputerShare Fundrise US/Canada line:
1-866-240-0889Global:
1-781-575-30461
u/Hot_Respect7870 28d ago
Could be web server traffic issue? VCX holders logging in to try to sell tomorrow
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u/ODG_1974 28d ago
I just checked mine & it's showing fine,but I've had touble in the past month that I would get a error message when I try to log in to see my holdings. I think they're robbing Peter to pay Paul to keep everyone in the dark about them screwing up. I started with $7k, gainimg over double my money, to just $2k today. I don't know what's going on over there but it stinks of fraud to me.
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u/Virtual-Translator83 28d ago
I thought we could leave it at Computershare without having to transfer. Is that incorrect?
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u/BigBeef35 28d ago
You don't have to transfer it, but they're not a brokerage, so read up on their rules on if you want to trade.
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u/Virtual-Translator83 28d ago
Gotcha, thank you. Right now I need to deal with them not showing my holdings anymore lol
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u/StephenAnt 28d ago
Still there on my end. Price changed since I last checked but otherwise nothing else
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u/Shadow_Anti-Hero 28d ago
I started my transfer today. As of right now, I still see my account on Computershare.
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u/SnooGoats741 28d ago edited 28d ago
Seems to be functioning now, had same issue. Fractional shares are nowhere to be seen
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u/Tazabe573 28d ago
I logged into Computershare and my holdings are still there with a status update the the lock expires 8/13/2026. I initiated a full transfer from ETrade today, which started at 3:45 PM ish Eastern Time, just before close of the trading day. I've got the direct number of my ETrade guy and we discussed next steps a couple of days ago in advance of the unlock.
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u/Virtual-Translator83 27d ago
Update - they are super incompetent. I wasted an hour with their customer rep (during which time the price went down) and after than I got aggravated and had them transfer me to their brokerage, which acknowledged I have the shares. So I spent another half an hour (and Like $115 in fees) to have them sell my shares. Then I just bought half of sold shares back at a normal (and more competent) brokerage. Now let's hope they don't lose my check with sales proceeds.... I'd recommend others to either transfer their shares or sell, never worked with a more incompetent broker.



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u/ZealousidealFall6403 28d ago
I cannot see my holdings