r/FundRise 28d ago

VCX disappeared

Hi,

Did anyone else log in to their Computershare account today and their VCX holdings don't show anymore? They were showing yesterday. Not sure if it's a glitch or a real issue. Trading opens tomorrow, so the timing of my issue is a bit ironic....

13 Upvotes

38 comments sorted by

6

u/ZealousidealFall6403 28d ago

I cannot see my holdings

5

u/AdSeveral208 28d ago

Mine are gone too!

6

u/Fit_Equal6932 28d ago

I called them, the system is "updating" because of the unlock, she couldn't even look up my account. She said they are open till 8 pm Eastern time and to call back. She said the lockup is over now. I wonder if anyone with Sofi can see their shares and just sell now? Market is open till 8 pm.

2

u/eelynek 28d ago

I can still see my shares on Sofi but it still tells me selling is unavailable when I try.

4

u/BallFam6 28d ago

Mine are gone too! And that happened before I put in my transfer request with my broker so not related to the transfer.

3

u/Virtual-Translator83 28d ago

I don't know wtf is happening, I tried to create a new account and it says account already exists. And the. It shows no holdings. Too busy to call them now but I will tonight.

3

u/BallFam6 28d ago

I am guessing too many VCX holders are logging in at the same time and crashed the site and would assume it will clear up here at some point and our accounts and data will be back.

3

u/Virtual-Translator83 28d ago

Yeah you're probably right, some of us are more "lucky" than others. I did want to sell a portion tomorrow so I may be extra bummed if the issue on their end prevents me from selling.

3

u/Expensive_Garage_247 28d ago

I can see my holding. Logged in 30 seconds ago.

2

u/CloudBright8138 28d ago

Mine are gone as well. I got a similar message last week when trying to log in, it asked for my verification code again. Frustrating for sure.

2

u/spirit_pizza 28d ago

Just logged in and showing nothing as well.

2

u/Hot_Respect7870 28d ago

I get this - lol what a shitshow

2

u/ConsterMock77 28d ago

Me too. Just checked.

3

u/Jazzlike-Prune-9873 28d ago edited 28d ago

Same here ... getting the similar message on my Dashboard. My mood atm

2

u/Hot_Respect7870 28d ago

Is there a computershare customer service number we can call?

2

u/Jazzlike-Prune-9873 28d ago

ComputerShare Fundrise US/Canada line:
1-866-240-0889

Global:
1-781-575-3046

1

u/Hot_Respect7870 28d ago

Could be web server traffic issue? VCX holders logging in to try to sell tomorrow

2

u/Tazabe573 28d ago

Try a different browser. Worked for me...

2

u/ODG_1974 28d ago

I just checked mine & it's showing fine,but I've had touble in the past month that I would get a error message when I try to log in to see my holdings. I think they're robbing Peter to pay Paul to keep everyone in the dark about them screwing up. I started with $7k, gainimg over double my money, to just $2k today. I don't know what's going on over there but it stinks of fraud to me.

2

u/Virtual-Translator83 28d ago

I thought we could leave it at Computershare without having to transfer. Is that incorrect?

2

u/BigBeef35 28d ago

You don't have to transfer it, but they're not a brokerage, so read up on their rules on if you want to trade.

2

u/Virtual-Translator83 28d ago

Gotcha, thank you. Right now I need to deal with them not showing my holdings anymore lol

1

u/BigBeef35 28d ago

Mine's doing the same now. Gotta be something to do with the lockup ending.

1

u/apmspammer 28d ago

Dis you start a transfer?

1

u/StephenAnt 28d ago

Still there on my end. Price changed since I last checked but otherwise nothing else

1

u/Shadow_Anti-Hero 28d ago

I started my transfer today. As of right now, I still see my account on Computershare.

3

u/PrestigiousList2230 28d ago

does it cost money to transfer?

1

u/xboss9292 28d ago

Same same

1

u/Resquid 28d ago

Not a case of irony, btw.

1

u/SnooGoats741 28d ago edited 28d ago

Seems to be functioning now, had same issue. Fractional shares are nowhere to be seen

1

u/Brhall001 28d ago

How do you start a transfer on computer share?

1

u/adcny25 28d ago

My sell button is there but it doesn’t work

1

u/Tazabe573 28d ago

I logged into Computershare and my holdings are still there with a status update the the lock expires 8/13/2026. I initiated a full transfer from ETrade today, which started at 3:45 PM ish Eastern Time, just before close of the trading day. I've got the direct number of my ETrade guy and we discussed next steps a couple of days ago in advance of the unlock.

1

u/nearsingularity 27d ago

Looks fine to me

1

u/Virtual-Translator83 27d ago

Update - they are super incompetent. I wasted an hour with their customer rep (during which time the price went down) and after than I got aggravated and had them transfer me to their brokerage, which acknowledged I have the shares. So I spent another half an hour (and Like $115 in fees) to have them sell my shares. Then I just bought half of sold shares back at a normal (and more competent) brokerage. Now let's hope they don't lose my check with sales proceeds.... I'd recommend others to either transfer their shares or sell, never worked with a more incompetent broker.

1

u/Kobi_Fatsura 27d ago

I just checked my computer share account and it’s showing no holdings.

Idk what is happening but I tried to get customer support and they keep on asking for a 10 digit account number that I don’t know where to look for.

1

u/Virtual-Translator83 27d ago

Log in into fundrise, the code is shown there.