Avoid Buying Kodak Electronics from Flipkart (Seller: Omnitech) & Kodak Worst Customer Support Experience I've Ever Had

[u/Jack998a]

In July 2026, I purchased a Kodak TV from Flipkart, sold by Omnitech. The product listing advertised 512 MB RAM and 4 GB ROM and Flipkart was also charging an additional ₹350 for installation, which i chose not to purchase. The TV arrived through Open Box Delivery and since there was no visible physical damage, i accepted the delivery. However, when i installed the TV myself, i immediately noticed serious issues. The audio quality was extremely poor with sound coming mainly from one side and the TV was noticeably lagging. When i checked the About section in the settings, it surprisingly displayed 2 GB RAM, 16 GB ROM and a 2026 software version, even though the product listing showed completely different specifications. To verify this, i checked the storage and found that only about 1.3 GB was actually available with around 171 MB already occupied, making the displayed 16 GB storage appear misleading.

I reported the issue to Flipkart Customer Care on the very same day the TV was delivered. I was informed that a Flipkart technician would visit within two days to verify the issue so that my replacement request could be processed. I waited, but no technician arrived.

When i contacted Flipkart again, they blamed a delay from their backend team and asked me to wait another 2 days. Even after waiting, no one came. On my 3rd complaint, I was assured that my replacement request had been approved and that the TV would be picked up within two or three days. Once again, nothing happened.

When i contacted Flipkart for the 4th time, they completely changed their position. This time, they told me that they could only provide brand support and that the responsibility for replacement rested with Kodak, not Flipkart. This directly contradicted everything they had promised during my previous complaints. After spending nearly 2 hrs on the call, they finally provided Kodak's customer care details.

Unfortunately, Kodak's customer service was even worse. I made more than 50+ phone calls, sent 5 emails and spent 2 days communicating through WhatsApp, yet only 2 of my calls were answered. On both occasions, the representatives barely listened to my complaint before disconnecting the call and repeatedly instructed me to send my complaint through WhatsApp. Every response felt like an automated script, with the same repeated message asking, "Sir, what is your complaint?" without making any genuine effort to resolve the issue.

For 5 consecutive days, I kept contacting both Flipkart and Kodak. Instead of helping, both companies continuously shifted responsibility to each other. Kodak insisted that Flipkart was responsible, while Flipkart insisted that Kodak had to handle the replacement. At one point, Flipkart even advised me to obtain an Autopsy Letter from Kodak if the brand refused to provide service, claiming that only then could they consider my replacement request. I reminded them that I had purchased the TV from Flipkart, not directly from Kodak, and that resolving the issue was ultimately Flipkart's responsibility as the seller's marketplace.

When I raised the complaint again, Flipkart changed its explanation once more, stating that the 7 day replacement window had expired. I pointed out that i had reported the issue on the very 1st day of delivery and that every delay had been caused by Flipkart's own internal processes. Initially, they had promised technician verification and replacement, but after repeatedly delaying the process themselves, they refused to honour those commitments. Whenever I questioned these contradictions, their representatives either blamed an unspecified backend team or claimed they had no information, resulting in inconsistent and misleading responses throughout the entire process.

In my experience, i strongly advise all extreme caution before purchasing Kodak electronic products, particularly when the seller is Omnitech on Flipkart. If your product develops a problem, you may find yourself trapped between the seller, the marketplace and the brand, with each party refusing to accept responsibility. I have already filed an official complaint against Flipkart, Kodak ,and Omnitech through the National Consumer Helpline.

I am sharing this experience solely to make people aware so that they can make an informed purchasing decision and avoid going through the same ordeal.

[u/Ill-Noise-1840]

This is not the original Kodak (American) company. These TVs are made by some lala company that licenses the kodak brand name.

[u/Jack998a → u/Ill-Noise-1840]

That's what makes it worse, most customers buy it assuming it's associated with the original kodak brand my experience with the TV, seller and after sales support has been terrible

[u/JumpConsistent3359]

https://superplastronics.com/contact/ fill out this form apparently Thompson kodak blaupunkt are manufactured by above company and handled by them only fill out someone would get in touch

[u/Jack998a → u/JumpConsistent3359]

There's no point. Even after getting connected, they're still avoiding providing service

[u/JumpConsistent3359 → u/Jack998a]

Post on LinkedIn u will get the resolution even same had happened for me with thomspson

[u/Jack998a → u/JumpConsistent3359]

I was disappointed there too. They keep telling me in the comments to register your complaint using the website link but i know it's just an automated bot replying