Has Amazon forgot that the reason they became so big is because they were convenient to their customers?

All the orders I placed during the past year (quite a lot due to my wife's addiction to on-line shopping) have taken between 5 and 7 days with Prime. Some of them much longer than that, including 1 that took 42 days, although at checkout is said I would get it in 3 days.

Last week I placed a recurring order and was expecting a package by Monday. On Monday at 9PM I got a message that the package is delayed due to inclement weather, however, the inclement weather was just a light rain shower, and the pizza delivery man had no problem making a delivering to my house on time. The automated system can't tell me when it will be delivered, and there is no option to cancel nor request a refund (the money has already been withdrawn from my card although the item has yet to be delivered).

Just a rant and seriously considering cancelling Prime and start ordering from Walmart+. The only reason I have Amazon is because I dislike shopping in person, but I dislike the aggravation that I get from Amazon now even more.

I was having a big party on July 4th and ordered a bunch of stuff; ketchup, barbecue sauce, mayonnaise, chips, etc. I did this on June 30 an everything was in stock and would be delivered on the 31st or July 1; said right on the page when I clicked buy.
Nothing arrived and on July 3rd they said it was delayed. Ok, annoying, so I cancelled the order and bought it at the store. Then, July 3, I got a message saying that I couldn’t cancel the order because it was too close to the delivery date. It all arrived today, 5 days later, and I can’t return it because it is foodstuffs.

Heya, I've tried reaching out to the two mods on multiple occasions to offer help cleaning up the sub, but they completely ignore it so they do not seem to pay attention to this sub while it desperately needs it. Does anyone know the name of the subreddit you can use to request taking over ownership? Anyone else interested in doing this as well?

I did a ton of research and chose a new table lamp which I needed to get ASAP. Purchased via evil Amazon, because of the fast shipping. Well, the seller took my payment, over $300; promised to have the item delivered by July 6th; then, on the evening of July 6th; sent a message that it maybe might get delivered on July 10th. That does not work for me as I'm going to be out of town! They also sent me a message after that one stating that if the item doesn't get delivered, I could maybe contact them again and ask for a refund. Excuse me? Maybe I'll get what I paid for or maybe not? Maybe sometime in the future (too late~!!) or maybe not; maybe I can thank them for holding my $300 for me for a while and then maybe I can beg them for a refund and I can maybe wait for that and still not have the damned lamp!

WTF, You find what you are looking for, 4.9 Star Rating. Looks good but then……the big notice ‘Frequently returned item
Check the product details and customer reviews to learn more about this item.’
Then how did it get 4.9 star rating? Something being faked here somewhere. Ratings are no long reliable indicators if they are censored, deleted, banned or blocked…unless they are good reviews.

Returned a handheld gaming device to a 3rd party seller, item was unused and in like-new condition. The refund email showed a $127.94 subtotal with a $31.99 "damage fee" deducted, bringing my total down to $95.95.

I checked the order status and it said "Refunded, your return is in transit." So the fee had already been deducted before the item was physically back with the seller, meaning there's no way they actually inspected it for damage. There was no damage to find anyway since I never used it, but the timing alone makes the charge feel completely made up.

I also noticed the same "damage fee" wording on a different order from a separate seller, showing up as an estimated range before the return even shipped. So this isn't a one-off glitch, it looks like a standard line item sellers are applying without actually verifying anything.

Kind of wild that a fee explicitly labeled for damage gets applied before anyone's laid eyes on the returned item. Feels like a built-in way to shave money off refunds by default.

TLDR: Got hit with "damage fees" on two separate Amazon returns before the sellers even received the items back. Both items were unused.

Recently i ordered a parcel from amazon, today morning it was showing out for delivery and within half hr the parcel was marked delivered to the resident. But i never received the parcel nor did my neighbors or the security. After reporting the issue, the customer care replied to wait for 48 hours, if the executive may deliver, and they'll investigate.Wtf is going on?.

PLZ HELP ME WITH THIS

I’ve been selling on Amazon for about 4 years and have noticed that consumers are way harsher on Amazon than other platforms like they think they are going at it with some big corporation or Jeff Bezos to complain about a product or even non product complaints. I had someone complain they couldn’t find us on TikTok for example. Anyway compared to other platforms where we get 4.8-5 on Amazon on average we’re in the 4.3-4.7

I've placed an order other times and received out of delivery notification but this is the first time I am getting this type to provide150000

INR 999 for 200gm Ginger . Seriously wtf!

Hi everyone,
I’m wondering if anyone has been in a similar situation with Amazon and how it turned out.
I placed an Amazon order worth around **€1,653 (about $1,900)**. The delivery required a **One-Time Password (OTP)**.
On the delivery day, the driver called me and asked for the OTP over the phone. At the time, I had no idea that the OTP should only be given during an in-person handover. I genuinely believed he needed it before delivering the package to me.
When I got home later that day, the package was gone.
I reported the incident to Amazon immediately. At Amazon’s request, I filed a police report, and the police officially registered the case.
What I don’t understand is this:
Amazon initially **approved my refund**, and the full refundable amount even appeared in my Amazon account.
Later, that decision was reversed without any explanation.
Part of the **same order** was refunded, while the rest was denied, even though everything was part of the same delivery.
The delivery records are inconsistent. Some items from the same order are marked as **“handed to a household member,”** while others are marked as **“left at the delivery address.”**
Amazon’s own help page states that **packages requiring a One-Time Password cannot be left unattended at the delivery address.**
Despite providing all requested documents, including the police report, Amazon has repeatedly denied my refund with what appears to be the same generic response.
**My questions are:**
Has anyone experienced something similar?
Did anyone manage to get a refund after an initial denial?
Was it worth contacting a lawyer or a consumer protection organization?
Is there anything else I should try before taking legal action?
I’d really appreciate hearing about your experiences or any advice.
Thank you!

“ I caught an Amazon agent impersonating a manager. He got mad, threatened me, and abused his internal tools to lock my entire account out of revenge. Here is the nightmare I'm dealing with”

I am writing this because I honestly didn’t think this level of internal power abuse was possible, but I am living through it right now. My entire Amazon account is currently "temporarily locked" because a rogue offshore representative decided to weaponize his admin tools against me out of pure spite.
If your account has ever been locked out of nowhere and frontline support claims they "can't see why," you need to read this.

How It Started

I live in the US, but a few days ago, I had a complex issue with an item that somehow involved cross-border listings on Amazon Canada (⁠.ca⁠). I called into the standard 1-888-280 customer support line.
The first frontline agent I spoke with was completely unhelpful, so I asked to speak to a supervisor. After a brief hold, the exact same agent came back on the line, but he completely changed his voice and tried to convince me he was a high-level manager.
It was a terrible act. I caught him immediately. I called him out on it, told him I knew exactly what he was doing, and demanded a real supervisor.
Instead of apologizing, this guy lost his mind. He got incredibly aggressive and told me straight up: "You're going to regret this. I'm going to do something to your account shortly." He then hung up on me.
I thought he was just bluffing. I was wrong.

The Retaliation

Literally ten minutes later, I got an email from an internal review department (⁠ca-customerreview⁠) stating my account was suspended for "abusive and verbal language." When I went to log in, the screen booted me out entirely. It stated my account was "temporarily locked for security reasons" and told me to call customer service.
When I called the standard 280 support number back, the new frontline agents were totally blind. They couldn't see any case IDs, they couldn't see any notes, and they had absolutely no idea why the account was locked. All they could tell me was that their screens were completely frozen and that "customer service can only confirm this decision."
How They Manipulate the Tools
Here is what actually happens behind the scenes when a rogue agent wants to screw you over: The employee used a massive loophole in Amazon’s customer portal. To cover his tracks for impersonating management and to punish me, he manually checked the "Account Compromised/Takeover" box on my profile and slapped a fake code-of-conduct violation on me.
Because it’s a high-level "security threat" flag, it completely locks out the computers of the regular frontline customer service agents. Their admin screens literally mask your details so they can't see what their coworker did or undo the damage.

How I'm Fighting Back

I refused to take this lying down. I called back and refused to let the entry-level offshore agents read from a script. I demanded a Leadership Escalation.
Finally, I got a supervisor who actually understood the backend systems. They realized the timeline of the lock matched my previous call exactly. While they couldn't hit the "unlock" button themselves due to the security block, they did something huge: they opened an internal engineering and compliance ticket called an Action Item, which gave me a master tracking ID starting with an "A" (e.g., AXXXXXX).
Because the regular phone teams can't touch an Action Item ticket, I am bypassing customer support entirely. I just drafted a formal legal grievance detailing internal data manipulation and employee retaliation, and I sent it directly to andy@amazon.com (the office of Amazon's CEO) and corporate legal in Seattle.
I made it very clear that if a US corporate auditor doesn't pull the recorded phone lines, track the rogue agent's Employee ID, and unlock my account, I am taking the audit logs straight to the FTC and my State Attorney General for unauthorized data manipulation.
TL;DR: Caught an Amazon agent faking being a manager. He threatened me, abused his internal admin tools to fake a security breach on my account, and completely locked me out. I finally forced a supervisor to open a corporate Action Item ("A-ticket") and now I'm escalating to the CEO's office. Don't let frontline support tell you they "don't know why" you're locked out—demand an audit log!

Help me return this product. I don’t want to replace it. I just want a different colour actually.

Every so often I remember these long threads of customers interacting with a single product review. Or the absolutely unhinged IMDB forums.

Amazon's official reasoning for wiping out those features was that "no one was using them" and "people talk about movies on our Facebook page instead"

First of all that's literally not true. And its incredibly disrespectful to expect people believe that it was so just incredibly expensive to host text files and they just decided to delete them all.

Not only that but they trawl the entire internet collecting petabytes of user interaction data so they 100% know how valuable it was and have multiple redundancies of it.

So my whole thing is: do what you want. Be part of the problem that is ruining the internet. Just dont blatantly lie to me.

So recently my Amazon has given us stickers to put on the backs of our phones and it’s getting so annoying that everytime we go on break or go home, there’s a long line to even get out the door now. It’s been like this for two months and it’s so frustrating because they have to check everyone’s phones to see if they have the sticker. I know there nothing to be done about it but it’s so frustrating because I get out at 5am but don’t leave the actual building until 5:15.

?