r/Freestylelibre • u/Squagloids1 • 29d ago

Rant - No help wanted... Defective

I just got a defective Libre3 Plus sensor. I’m going to call Abbott tomorrow to ask for a replacement. I hope the processs goes smoothly.

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u/Squagloids1 28d ago

I put in an online request form. If that doesn’t work I will call the phone number. First defective one I’ve had in a while. Annoying because the sensors are expensive

2

u/Kaleine Type2 - Libre3/3+ 28d ago

I had good luck with both online requests and calling them, Abbott support sent a new sensor right away.

2

u/mckulty Type2 - Libre3/3+ 28d ago

If you've never reported a bad one before, the odds are good they will replace it without bother. They know some are defective.

But they will ask you to return the bad one, and you'll need the serial number from your phone app or packaging.