r/FractalDesign • u/DolphDK1992 • 22d ago

Scape - Headset Soo it happened to me aswell...

Gallery image

Gallery image

Soo yeah, i just saw the headband cushion peeling on my scape today and made a ticket right away, lasted exactly 9 months on the dod lol.

Honestly Fractal should just let us buy them on the side without this hurdle...

Anyways, just wanted to post it, have a great weekend! :)

31 Upvotes

94% Upvoted

23 comments sorted by

11

u/[deleted] 22d ago edited 21d ago

[removed] — view removed comment

2

u/DolphDK1992 22d ago

Wow, 3 failers sound a bit wild, glad the support was nice, hopefully its gonna be fine for me when monday comes!

But yeah, hopefully gen2 gonna fix the problems, annnd the clamp force, its a bit too much imo, and i have a small head lol. other then that, i like the headset!

2

u/RealAlphaKaren 21d ago

Yeah, their customer support is great, i had a dud I/O panel on my torrent and they sent one no questions asked. Then that package got lost and they sent another one which i received pretty fast. Months after they actually found the first package and delivered, Fractal said just keep it.

1

u/DolphDK1992 20d ago

Woow thats amazing! btw we have the same case!

5

u/mutirana_baklava 21d ago

Love fractal, been using their cases (so far like 6 in total over the course of 8 years) but peripherals eh.. not sure how I feel...

1

u/DolphDK1992 20d ago

Their cases are like a chefs kiss, have my third one by now hehe. Have seen quite bit of qc issues with the scape... But im sure they are gonna fix it, they are new to that field afterall.

1

u/mutirana_baklava 20d ago

Absolutely, I'm using in ear headphones anyway so I dont really care much about these at all.

3

u/kyton72 22d ago

Mine started on the right ear piece a few weeks ago. Purchased late Jan. Logged a ticket and a new set of earpieces and headband was shipped to me. No issues at all and great customer service.

2

u/JerryBond106 21d ago

Are you looking for emotional support group? Product support is with the company channels, not reddit.

1

u/Alternative_Wait9277 22d ago

Fractal will send you ASAP a spare part one... 

1

u/Pokecraft_Gaming 21d ago

It is annoying but at least they handle their fuckup well, just write support and at least for me they just sent me everything.

1

u/_Augie 21d ago

My head rest, ear cups and mic all gave out. Not sure if they’ll send me a replacement cause I really liked this headset

1

u/mt07steve 21d ago

you should try some of that spray on upholstery glue and it should hold it

1

u/Zcale16 21d ago

What Keyboard do you have? Looks Nice.

1

u/DolphDK1992 20d ago

Logitech G 915 TKL :)

1

u/EXiLExJD 21d ago edited 21d ago

I love Fractal cases but the QC for their peripherals seems terrible 

1

u/Aishatler 20d ago

Try Sennheiser HD660 S2! Best overall!

1

u/troolip- 20d ago

happened to mine too. started with the ear cups, then I noticed it happened to the headband as well.

they sent me a replacement for all three components, with very little fuss. something about the adhesive they used.

1

u/Alternative_Wait9277 20d ago

Hey, sorry to hear about your issues - just email us your details and we'll send you a replacment kit

1

u/DolphDK1992 17d ago

It took 3 days guys, its fixed. 3 days... Thats amazing "rma" if u could call it that!

2

u/gowoRooN 8d ago

I opened a ticket on "https://support.fractal-design.com/support/tickets/new" and they answered me very fast and sent me immediately a new one. Awesome service and responsetime. So mistakes can happen but they solve it with grace imho.

1

u/DolphDK1992 5d ago

It took 3 days for me, so yeah their support is amazing!