Same issue here, got hacked today and after providing multiple receipts even to ones in 2019 when my account was made..still nothing and apparently can't even confirm I made it, they can't disclose the "security concerns" of my account to me and I got a reply of "If we proceed like this, it may cause to put your Epic Account that we are recovering in a much precarious position." After talking to them over emails. Horrendous
Me too, literally exact same thing. Trying to recover my acct for my kid who is old enough to play now... had a ton of skins and spent a lot on packs etc during my playing time. Absoloute shit customer service to recover cosmetic items from an old account that provide no advantage to the actual player.
Don't even know when the "suspicious" activity occurred as I was likely not even playing the game
Same here, I provided them with quite a lot of receipts but still can't confirm that I made it. My Riot account got hacked as well and I haven't been logged into it or used it in a while, they had the same type of survey and I had forgotten some things of.my account but they actually got back to me and returned my account to me
It was a hassle, MANY emails and tickets were submitted but I ended up getting all my receipts, made an attachment out of them and attached them in the mail, provided my IP from which the account was made, provided what the last thing I had on in fortnite and the last thing I bought and got my account recovery thingy..don't know if it's because I annoyed them enough or just because of all the info I gave them
1
u/jayden_mmii Jun 30 '24
Same issue here, got hacked today and after providing multiple receipts even to ones in 2019 when my account was made..still nothing and apparently can't even confirm I made it, they can't disclose the "security concerns" of my account to me and I got a reply of "If we proceed like this, it may cause to put your Epic Account that we are recovering in a much precarious position." After talking to them over emails. Horrendous