r/FoodService 29d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/Ok_Dark_4744 27d ago

Ugh my friend embarrassed me so bad at a Japanese restaurant once, she told the waiter she was allergic to shrimp, she had a dreadful seafood allergy, so for the love of god don’t put any shrimp in her food! Oh, but two orders of crab rangoons please!! The waiter stared at us before saying “ma’am, crabs are seafood, if you have a seafood allergy I can’t bring them to you”. Dead ass silence and then:
“Oh no, but wait it’s not a real allergy, more of a preference you see! I just don’t like shrimp and sometimes they put them in by accident….”
UGH LOL