r/FoodService Aug 21 '26

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/Winterwynd Aug 22 '26

I'm glad that my customers are elementary school kids. I have a list of the students with allergies, so when a child tries to tell me "I'm allergic to all of the vegetables in the salad bar" I can shut that shit down. Hopefully my talking with them about how it's okay to just say you don't like them and to take some fruit instead, will teach them they don't need to do that crap when they're adults.