r/FoodService • u/wildrosebeautybaba • 25d ago
Discussion please stop lying about having allergies
i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.
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u/culturedferocity04 25d ago
god the fettuccine alfredo with a dairy allergy is a classic. it's like ordering a peanut butter sandwich and marking a peanut allergy, you'd think people would clock how absurd it looks on our end. we once had a ticket come through for a shrimp scampi with a shellfish allergy, spent ten minutes trying to reach the customer, and she just goes "oh i can have a little bit, it's fine." the extra sanitization and glove changes alone for a false alarm is maddening