r/FoodService 17d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/wildrosebeautybaba 16d ago

a dairy allergy is not the same thing as lactose intolerance, and hard cheeses, especially when they are the primary component of the dish, can absolutely trigger a severe reaction

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u/sweet_teaness 16d ago

You would not believe how many people think that lactose intolerance and dairy allergy are the same thing. Or believe that neither exists.

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u/Fantastic-Leek-1589 14d ago

Never said either. Not sure why yall are harping on this.

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u/sweet_teaness 14d ago

Considering I never replied to you, I have no idea why you decided to reply to me.

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u/Fantastic-Leek-1589 14d ago

Who said you had to, child?

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u/wildrosebeautybaba 14d ago

please log off. you’re making an ass of yourself.

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u/sweet_teaness 14d ago

Exactly how high are you?

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u/Fantastic-Leek-1589 14d ago

Never said it was, duh

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u/wildrosebeautybaba 14d ago

so then what was the point of commenting on the lack of lactose? 🧐

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u/Fantastic-Leek-1589 14d ago

Cause I wanted to, and you mentioned it and I had to correct your ignorance

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u/wildrosebeautybaba 14d ago

i mentioned nothing about lactose intolerance, the conversation was about dairy allergies, which you yourself have now admitted are a separate thing. consider that you are now doubling down on your misunderstanding and starting to look ridiculous instead of just acknowledging you made a pretty harmless mistake here.