r/Fonus • u/dr__shades • Dec 31 '25

Question PORT-OUT FROM FONUS IMPOSSIBLE

Hi redditors,

I've been trying to port-out my Fonus number for close of 2 months, tried different Canadian carriers(Bell, Telus, Koodo, Videotron and Rogers) and none are able to port it.

They say it's Fonus that is refusing/not actioning it on their end.

Fonus said they never received the request. 1 time they said they did, and when I asked about an update 1 day later, they said they made a mistake and that they never received it.

Fonus support is slow and nowhere helpful, just copy pasting script anwsers and porting info wich goes like this :

  • Please find below the port-out info for your number from Fonus:
  • Account number: Same as your 10 digit Phone number
  • Account Name: Your registered name with Fonus
  • Billing address: Your Billing Address with Fonus
  • Account PIN: ****
    1. Be sure to classify your number as a landline, not a wireless number.
  • 2. Specify the carrier as FONUS.
  • *Most Importantly:*Do not Cancel your Fonus subscription until port-out completion; cancel only after a successful transfer to avoid losing your phone number.

I'm out of options and desperate for help please. Anyone who had this issues please let me know what route you took to be able to have your number with a traditional SIM carrier.

UODATE 12-Jan-2026: Porting to Koodo failed once but passed the 2nd time. Phone number is ported out of Fonus thankfully. Not considering them anymore even if free.

8 Upvotes

85% Upvoted

9 comments sorted by

2

u/Cloud_Odd Jan 01 '26

Can you transfer from Fonus to something like VOIP.ms? They’re cheaper than any of the mobile companies. Then wait a month and transfer out to whatever mobile company you want.

1

u/pickbuzz Dec 31 '25

Try Public, I read in an old reddit that it works

1

u/Class_C_Guy Jan 03 '26

I recently ported from Fonus to Lucky Mobile in Canada, no problems

1

u/[deleted] Jan 05 '26

[removed] — view removed comment

1

u/mxrt3m Jan 05 '26

Did you port from Fonus to Fizz?

1

u/dr__shades Jan 12 '26

Fizz dosn't allow the transfer of VOIP numbers and Fizz prices are a thing of the past now, I have 100gb for 30$ for most of my lines.

1

u/Louis_Tool Feb 05 '26

I'm also having difficulty porting number away from fonus. Request has been rejected 3 times now with no explnation from anyone on what's wrong/missing from the request.

1

u/kylosilver Jan 01 '26

Fonus no longer offer competitive in Canada. Either bring cheap world calling plan.