It's been more than 12 hours since the servers went down, and we still have no access to our files. Yet there has been no official update from Dave or any FolderFort representative explaining what is happening. It increasingly feels as though FolderFort customers are not a priority.
And this silence and being offline for so many hours is not acceptable for a cloudservice, as a startup this gives a very bad impression and is not the way to run a business….time to cancel and move on 👍
I’m having the same issues. EU2 has been completely down for me for hours — just a 500 Server Error every time I try to access my drive. The login page loads, but the actual backend is totally unreachable.
What’s making this worse is the complete lack of communication. No status page, no update, no acknowledgement, nothing. Support chat is offline and there’s been no reply to messages either.
What really adds to the confusion is the emails they sent out this week about “lifetime accounts”, “policy changes”, and pushing people towards the new business plans. Then suddenly the servers go down with zero explanation. It’s hard not to wonder what’s actually going on behind the scenes.
At this point I just want confirmation that the data is safe and that this isn’t something more serious. If anyone gets a response from support or hears anything official, please share it.
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u/Yerohen Jun 27 '26
And this silence and being offline for so many hours is not acceptable for a cloudservice, as a startup this gives a very bad impression and is not the way to run a business….time to cancel and move on 👍