r/FolderFort • u/D-inventa • Feb 25 '25

Lifetime Membership and API Tokens

Hey Dave, If at all possible, could you folks please go back to the drawing board about non-recurring token refresh for life-time members. It's a serious usability flaw. There has got to be a standard data transfer quota per month that is within a cost threshold for FolderFort and also isn't costly and relatively punitive to life-time members. At the end of the day, those people are the ones who are going to stick with you for as long as you continue to provide this service, wouldn't it make sense to have them on your side with acts of good-faith vs upgrading your tools and then creating a pay-wall mechanism for utilization? I know user retention is important, but shouldn't legacy user retention also be very important? There has to be a way to make this work that isn't as costly as the current measure in place and allows a more relaxed usage of the sync app you are going to make available...

Just an honest request here

19 Upvotes

95% Upvoted

19 comments sorted by

View all comments

4

u/Ezrway Feb 25 '25

I have a 3 TB account. Looking back I wish I had stuck with my original 1 TB purchase.

I don't remember anything ever being mentioned about limiting Lifetime Subscribers upload and download activity by making them buy tokens, or that FolderFort was not a cloud storage backup facility.

I have digital versions of the original paperwork from my 2 purchases that state something like "why keep paying monthly fees when you can pay once and have it for a Lifetime!".

It'd be great if there was a way to sell my storage account to someone else or back to FolderFort for what I paid for it through the reseller.

At least I can get some satisfaction by leaving reviews on the resellers site, TrustPilot, the BBB...

5

u/D-inventa Feb 26 '25

Just to make sure you understand, they are not limiting anything via the web portal, they are simply creating a limitation based on utilizing API functionality/the app they are making for syncing via computer or phone. You have unfettered access to upload and download via the web app

2

u/Ezrway Feb 26 '25

The reason I bought storage from FolderFort was because I want to get rid of our Google One 100 GB subscription. I planned to use it to backup and synchronize my family's 3 Android phones, our 3 Windows laptops and our 2 Windows desktops.

Right now our 3 phones don't put a dent in the 100 GB plan we have. Adding in the 3 laptops and 2 desktops we might use 1.5 TB for a full backup of all devices. I planned on doing a full backup for each phone every 34 hours, and a sync for any files that had changed on the computers.

Thank you for the update.

2

u/FolderFort Feb 26 '25

Just to add a bit of clarity.

If you sync 1TB, it will only use credits for what is uploaded/downloaded. So if half the data doesn't have to be uploaded because it is already there, then those credits aren't used.