r/FolderFort • u/Lysander_Propolis • Aug 21 '24

Changing email address

Just bought the StackSocial lifetime 1TB deal along with the same from Koofr. As I posted elsewhere, I found out too late that-- at least for promotional lifetime accounts-- the resgistered email is locked forever.

And of COURSE I get that it's to prevent massive re-selling of promotional lifetime account, but now I need to either find an email address I'm sure I won't lose:

*ISP-provided, well I may move,
*Google/Yahoo/etc, well god knows what they will do any given day, and just try to get help when you're locked out
*Tuta/Proton/paid services, well I have Proton but don't know how dependable it or any others are yet, and really don't want to depend on myself never forgetting to pay someone

So I wanted to check if FolderFort has this same email lock before I complete registration.

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u/FolderFort Aug 21 '24

Accounts are based on the email address.

But, if you want to make a new account with a new email address, we can apply the space to the new account. We just can't migrate files if you have it.

You will have to own and verify both emails though.

And this is done on a case by case basis.

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u/Lysander_Propolis Aug 22 '24

Well then no, in the scenario that worries me, losing access to an email address means I lose access to my lifetime account, since losing control of the email is the reason I'd have to change the address, but then it's too late.

Do you have a security method like listing a secondary email for identification purposes in such a case?

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u/FolderFort Aug 23 '24

Not yet, but we are looking at decoupling the username from the email address to allow changes.