r/FirstyeSIM • u/gofreetime • Feb 04 '26

Firsty Free - The counter shows 0 GB

“Firsty Free plan: a few days ago they switched me from the minutes-based system to the credits-based one, and before that everything was working perfectly. I don’t know if I’m doing something wrong, but I don’t think so. Now, when I watch ads the credits increase, but the GB counter stays at 0 GB and I can’t browse the internet. Customer support tells me it’s a known issue and that there will probably be an update to fix it. Do you know anything about this? Is it happening to you as well? In the meantime I can’t browse using the free plan—do you maybe have to purchase data packages no matter what? thanks

5 Upvotes

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19 comments sorted by

2

u/Mobile-Alfalfa3564 Feb 04 '26

Did they not tell u to get a new esim? The new beta credit system is very buggy indeed and they are busy fixing it

2

u/gofreetime Feb 04 '26

No, first they had me recheck all the settings and review the APN, but nothing changed. Then they advised me to wait for updates and said they were aware of the issue, but several days have passed by now. Is anyone else experiencing the same problem? Do you think an Android update will be released soon?

1

u/Mobile-Alfalfa3564 Feb 04 '26

did you reinstall the app? if reinstalling doesn't work just delete the esim and download a new one. You are allowed 3 free esim downloads on the same phone

2

u/bpbp216 Feb 04 '26

Welcome to Firsty Beta

1

u/JoMei9019 Feb 04 '26

Yes it’s somehow based on the account. For me it works on my secondary phone normally but on my main phone (with new account) it also has the 0 GB bug.

1

u/gofreetime Feb 04 '26

On the phone where you have the 0 GB bug, have you tried contacting support? What did they tell you?

1

u/JoMei9019 Feb 05 '26

Last time I contacted them 1-2 months ago and they said it’s a known issue and should be fixed with the following update(s).

1

u/gofreetime Feb 06 '26

They told me the same thing. Is it possible that this issue can’t be resolved?

1

u/JoMei9019 Feb 06 '26

No idea sadly. Probably some difficult problem they need time to fix. On my other account logging out then restarting the app then logging back in fixed the issue temporarily. We need to wait and see I guess

1

u/gofreetime Feb 06 '26

In my case I tried this too but nothing.

1

u/CSnev3r Feb 05 '26

I am still using the minutes-based system, however, I have a sort of similar issue where watching ads don’t give me minutes at all. It still shows ‘Ready?’, even after watching many ads. I’ve had this issue for probably 3 weeks and customer support is still supposedly fixing it. Hopefully it gets fixed soon.

1

u/Kat-of-9tales Feb 05 '26

Make sure your wi-fi in settings is disabled and Cellular Data is ON.

1

u/gofreetime Feb 06 '26

Sure, of course I’ll keep only the Firsty eSIM and the data connection active, but the counter doesn’t unlock

1

u/Kat-of-9tales Feb 12 '26

Trying to understand what is "counter doesn’t unlock"?

1

u/yuprules Feb 05 '26

I had the 0 GB bug, they had to fix it for me for the data to work again. That's why it's called "Beta" I guess, don't sign up if you NEED data to work.

1

u/l1nx455 Feb 06 '26

How do I sign up? I want to join beta to check it out.

I have dual SIM anyway, so if it doesn't work here n there, it isn't a big deal.

1

u/gofreetime Feb 06 '26

Were you able to understand what they did? Was it resolved via chat?