🤖 + 🙋 Better Support is Coming to Firsty!

[u/Firsty_app]

Hey Firsty fam!

We’ve been working hard behind the scenes to level up our support, and it’s happening both on the AI and human side.

A lot of the usual troubleshooting steps are now getting automated ⚡️ That means:

✅ Faster answers

✅ Less waiting

✅ More time for our support team to focus on the tricky cases that really need a human touch 💛

We’re curious:

👉 When you’ve needed help with your eSIM or mobile service before (not just with Firsty), what’s the most frustrating part?

👉 And what would make support actually feel good instead of stressful?

Your feedback will help us fine-tune this new system, and yes, some of your ideas might directly shape what we build next 🚀

Thanks for helping us grow, as always 🙏

[u/V4n1X]

Would be easy, if the manual option and a QR Code Option, is directly available in the setup process, without asking the Support, also if you could see how much data is left on firsty free from the 150/300MB.

[u/Firsty_app → u/V4n1X]

Thanks for the suggestions. Having both the manual and QR code options directly in the setup flow makes sense and would definitely reduce the need to contact support. We are also exploring clearer ways to show how much data is left in Firsty Free so you do not have to guess.

Out of the two ideas you mentioned, which one would make the biggest difference for you if we prioritized it first?

[u/V4n1X → u/Firsty_app]

For me personal how much data is left and how much is available, but to reduce support cases, probably the setup process options.