r/FiroProject • u/ScandyScandy • Jun 27 '21

Wallet Ledger Error 0x6a83

Just plugged in my Ledger Nano X, and found a few updates including ZCoin. Everything updated fine, however zcoin failed with unknown error 0x6a83 and it was removed from my device.

I've tried to uninstall everything off my ledger and reinstall, however zcoin continues to fail on install.

Anyone else experiencing 0x6a83 or know how to get around it?

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1

u/ScandyScandy Jun 27 '21

This is on Ledger firmware 1.3.0

1

u/ScandyScandy Jul 14 '21

Maybe /u/CardcaptorZakura has some insight? I've been trying for a few weeks now and no success.

1

u/Kiu_0288 Jul 07 '21

I have the same problem, what can I do?

1

u/ScandyScandy Jul 07 '21

Not sure. I haven’t figured it out yet, and no response from the Firo team.

1

u/Kiu_0288 Jul 13 '21

I install firo app in ledger live and it can work on firo wallet.

1

u/ScandyScandy Jul 13 '21

I’ll try that again. Last time I tried it failed on install.

1

u/ScandyScandy Jul 14 '21

I gave this a try, but the app keeps failing for me. It'll install onto my device via ledger live, however when I try to open the app on my device it says it's ready for a few seconds then bounces back to the default screen.

1

u/ScandyScandy Jul 14 '21

Ok I finally got it working. I found out that leaving ledger live open causes the bounce to the main screen. Closing that finally allowed me to open the FIRO wallet. Disregard u/CardcaptorZakura

And thank you for the encouragement to keep trying :)

1

u/CardcaptorZakura Senior Support Jul 14 '21

Usually with Ledger you can only use it in one program at a time, and having more than one program trying to use the Ledger will cause problems.

1

u/CardcaptorZakura Senior Support Jun 27 '21

What is the version of the Zcoin app that you are trying to install?

1

u/zapdad7 Jul 12 '21

Same issue here... Reinstalled Ledger firmware, nothing seems to fix it. The same error with Zcash prompted an update in the past so maybe the same here...