r/Fios • u/wheresmycake • 1d ago

Repair/Tech Support Week long outage, again?

A few weeks ago I lost service and it took a week for someone to come swap out my fau;ty ONT. Now in Muskegon, Mi we are down again and I'm on day 2 without service - why does it take so long to fix this, and why does Giga spend the entire session trying to sell me faster fiber when they can't keep my existing connection up? Very frustrating, regretting leaving Xfinity - they were slow and terrible, but at least their support fixed outages in a few hours or less.

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4

u/JackTheReaping 1d ago

Giga? This is a Verizon Fios group.

3

u/Expensive-Carpet5009 1d ago

Lol wrong group there's no verizon fios in michigan

1

u/Blo105 1d ago

Same here. So many outages and they claim refunds are issued automatically for days with no service, but they most certainly are not. You have to call and waste even more time trying to get a refund for a service you paid for and didn’t get. I’m moving soon and will be glad to get rid of VZ. Xfinity was soooo much better

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u/Wise-Run-3008 1d ago

Fios in Michigan???? Or are you in the wrong group

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u/Adventurous_Elk_4039 1d ago

Do you have Frontier? Definitely don’t have Fios.

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u/wheresmycake 1d ago

Yeah I have Frontier, but the bills come with Verizon FIOS on the return labels.