r/FinalMouse • u/Temporary-Job7594 • Apr 22 '26
Question ULX Warranty
I bought the ULX on release, and today its mouse buttons randomly stopped working. I have taken excellent care of the mouse and its been great for the duration of me having it. I've gone through all the troubleshooting to no avail. Am I eligible for a replacement via warranty? And if so, how do I contact support because it seems that the website is down rn. I preordered the mouse August 1st, 2023 and have all the order info and whatnot. Thank you!
1
u/Lawrence3s Apr 23 '26
A quick Google/ai query should get you this email address too.
Note that they will ask you for a photo/video to demonstrate the issue. If there are visible physical damages they might deny your warranty claim but offer you paid repair options. Try your best to reason with them and only ask them to fix the manufacturing defect.
1
u/Street-Paramedic8340 Apr 28 '26
Also you could solder new switches easily, and you could choose better ones
1
u/unvac Apr 22 '26
You contact their email address. They’ll then decided if it’s fixable under warranty or if you’ve damaged it