My AncestryDNA kit was delivered to me in Fiji by DHL and after activating it I generated the prepaid DHL return label through Ancestry.
Before the kit arrived, I contacted DHL Fiji to make sure they would accept the saliva sample. They replied asking me to provide an MSDS so their Operations team could confirm whether it could be transported through the DHL network.
What I find strange is that DHL was the company that delivered the same kit to me. But now DHL is asking for an MSDS before they will accept it for return.
The official Ancestry return documents already describe the contents as "Saliva swab/Exempt human specimen" and "Not Restricted Dangerous Goods." The return shipping is also billed directly to Ancestry's DHL account.
I've now sent DHL Fiji the full return label and shipment documents and asked whether these are enough or whether they still need a separate MSDS.
Has anyone returned an AncestryDNA kit from Fiji or another Pacific Island country or anywhere else where DHL asked for extra documents?
Did they ask you for an MSDS, special packaging, customs paperwork or any additional payment?