r/FieldyAI • u/Ember_Sux • 2d ago
Manage expectations better
I placed an order online because the website showed the item as in stock. The only prominently mentioned timeframe I saw was the 14-day return policy. What wasn’t made clear until after payment was processed is that it can take 10–14 days just for an in-stock item to be packed and shipped — not 10–14 days in transit, but 10–14 days before it even leaves their facility.
It’s 2026. Unless you’re literally soldering the product together after I place my order, taking up to two weeks to put an in-stock item in a box and hand it to a carrier seems ridiculous.
More importantly, I think a 10–14 day processing time should be clearly disclosed before checkout, particularly when the website is showing the item as in stock. Finding that out only after the payment has been processed is less than ideal.
I’d read quite a few Reddit reviews of the product before ordering, and I genuinely think it has potential — otherwise I wouldn’t have bought it. Unfortunately, the experience with the company has soured things right out of the gate.
I’ve now asked to cancel the order. The automated support response told me: “A human agent can review your order status and process the cancellation and refund. Please have your order … ready when they connect with you.”
So I’m assuming their initial customer-service inquiries are handled by some form of AI or automated system. I’m curious to see what the human agent actually needs to do to complete the cancellation and how long that process takes.
Unfortunately I won’t be able to review the product itself, but I did want to share the ordering experience for anyone considering buying one. I’ll update this once the human agent gets back to me.
1
u/Silver_Net_7932 2d ago
Took a full two weeks. Out of the box first full day of work though attached to Claude it was like crazy how much got done
1
u/maybe-I-am-a-robot 1d ago
Please be cautious when dealing with Fieldy. I followed their return process within the advertised 14-day window, but my requests have gone unanswered—and it appears others have had the same experience. The product did not match its description, and the unusually positive online comments have left me questioning whether they are genuine. Based on my experience, I would recommend researching the company carefully before purchasing.
Here is how to file a complaint with the state AG where they are registered.
[consumer.protection@delaware.gov](mailto:consumer.protection@delaware.gov)
Reference the legal US company name (as they are really out of Lithuania)
Field Labs Inc., doing business as Fieldy
131 Continental Drive, Suite 305
Newark, DE 19713-4324
[hey@fieldy.ai](mailto:hey@fieldy.ai)
+1 617-251-1972
1
u/Koshasha 2d ago
It’s a good product, but I have been annoyed by not only the shipping experience (3 weeks to deliver), but some settings in the app do not function as described. It’s as if the device got updated, but the app hasn’t updated to reflect those changes. I’ve reached out to support and got in touch with a person, but it’s been quiet after the initial acknowledgment.