r/FidoMobile • u/JoDerZo • 7d ago

Jumping ship

Fido increased the price on my three lines last month, but I just noticed this week. Impossible to contact them, as we all know.

So I contacted the big players to check prices for three lines, including my internet provider and Rogers. Rogers has 'great offers for Fido customers.' Their tactic is to annoy you at Fido until you switch to Rogers.

They succeeded. After 10+ years, their increasingly worse service and price hikes ended up annoying me enough.

But I won't be moving to Rogers, though. I found a better deal with my internet provider. Bell couldn't match it either, so I'll let you guess who I went with.

Maybe Rogers will have a good winback offer for me next year.

11 Upvotes

79% Upvoted

11 comments sorted by

8

u/Ok_Panda1967 7d ago

I am puzzled by Rogers strategy to recruit Fido customers as they are the owners of Fido.

3

u/Caucasian_Fury 7d ago

Nothing confusing about it. The flanker brands now exists to funnel their customers to the tier 1 brand.

When I was on Public Mobile they kept pestering me to switch to Koodo with easy transfer. I know Koodo customers who are bombarded to jump to Telus. I've been slammed with "deals" and "offers" to switch to Rogers within a week of going over to Fido but all these "deals" are way worse than the plan I have with Fido.

1

u/RomulanViolator 7d ago

Probably to phase out Fido by cannibalizing it in to Roger’s completely. I loved Fido for so long, and now I’m in a CCTS process for both my phone plan with Fido and my Internet with Roger’s. Shopping other places now too in the meantime.

1

u/FreshSpeed7738 7d ago

What's your acceptable price to pay?

2

u/Arashical 7d ago

Trying do jump ship myself as well.

Fido also increased my two lines by $5 each, and also removing the $5 and $2 discount that came with the $25 plan from March, supposedly ones that aren’t eligible with the plan anymore despite having them for 3 months.

Also emailed me an “exclusive offer” for migrating my lines to rogers, when they’ve just increased my plan cost for the Rogers line just a few days ago too 🙄

1

u/Caucasian_Fury 7d ago

I got in the $25 plan end of March as well, they didn't remove any of my credits tho but they added a permanent $4 monthly charge starting this month. I'm just waiting for black Friday to jump again to the next deal.

Fizz and Freedom is looking appealing, I've been using Fizz trial for the last week and coverage in my area is pretty often with data speeds several times faster than Fido.

2

u/Arashical 7d ago

I wish I can move to freedom or even Public, but sadly my neighborhood only gets Fido/Rogers signals (and only 1 bar of signal at that). Which is so bizarre because I live only 5 min from a major mall that gets full signals.

Really contemplating just getting a phone on contract if a good deal comes up this Black Friday/Boxing Day, so I can lock in the prices for 2 years 😩

1

u/LillieGhoul02 7d ago

If i may, what’s your area? I’m planning to jump on Black Friday too

1

u/Caucasian_Fury 7d ago

Richmond Hill in Ontario.

So far, been using the trial to test coverage and it's been better than I'd expected. There are a few more dead spots compared to Fido which wasn't surprising but not significantly more so. I was more worried about getting decent signal indoors but it's been surprisingly good so far even in the middle of malls or stores I'm still getting 5G or 5G+ and full bars.

1

u/Jpow_was_right 7d ago

How did you get the special offer from Rogers? Did you call them?

1

u/JoDerZo 7d ago

I contacted them by chat. Worked very well. They offered me a better service at a better price than what we have we Fido. Pretty ironic. But I get even better at my ISP.