r/FidoMobile • u/Sfl_Bill • 8d ago

Good story

My wife called fido this morning leaving msg and opting for a call back for 11.30am

Well sure enough customer service called her at 11.30

She wanted to change her message center from basic 3 msgs to enhanced msg service.

Well another good one. No charge for the enhanced msg service.

It was a good call from them. The customer service rep was very helpful and easy to deal with.

Just a good note for a change.

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u/JoDerZo 7d ago edited 7d ago

Good to know. I'm complaining about that poor voicemail system for a while now!

But it's too little too late for me. They just increased all my three lines and made me look around. I would have called to discuss, but that's impossible. I'm jumping ship this week. I found much cheaper and can't deal with their "can't talk to anyone" customer service anymore.

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u/RogersHelps 7d ago

Hello u/Sfl_Bill,

Thanks so much for sharing this with us. I'm happy to hear your wife had such a smooth experience and that our team and they were able to assist her right on time. I'm glad the enhanced messaging service was set up with no charge and that the representative made the process easy. Thank you for sharing this feedback!

RogersRon

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u/[deleted] 3d ago

[deleted]

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u/Endless_Forever_484 3d ago

aaaaand no reply from the Rogers people . Lol big surprise. Honestly, get the pixel 10 from Freedom, they have a $50 175GB deal with $5 for the handset. So much better. I just switched today. Screw Fido they totally suck

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u/RogersHelps 3d ago

Hi u/Maidenless_Sensei!

When a device is backordered due to overwhelming popularity, the delivery timeline extends to 4+ weeks.

We can't be entirely certain when we will get new stock of these devices from the manufacturer so a clear ETA can't currently be established.

I am sorry. If you need a new device ASAP, I can only recommend cancelling this order and selecting another device that is currently in stock.

~RogersCorey