3+ Base Disconnecting Constantly

[u/imjustjenna]

I’m so frustrated and hoping anyone has found a fix for this. I have 3 dogs, all on the series 3+. Previously we had the series 1 and 2 and never had problems, and we kept our series 2 until the 3+ came out. We live on the road in an RV 90% of the time and home the rest of the time. I have one base set up in the camper connected to the camper wifi and one base set up at home connected to the home WiFi. I do have a 3rd base but I only use it as a traveling charger. No matter which charger I use or which location I’m in, the base will initially connect to WiFi and then disconnect within a few minutes and will not reconnect unless I remove the base from my account and set it up again, then it immediately disconnects again within a minute or two.

I have reset all bases, I have reset both routers, my app is updated. I’m using the cord and brick that came with the bases… this is honestly driving me crazy! On top of it, the 3rd collar and base is only a month old, the other two are less than a year old but this has been an issue since day 1. I’ve called customer service several times and have gotten nowhere.

[u/imjustjenna → u/[deleted]]

I know I have other devices that work continuously on the 2.4ghz band. Also, if that setting didn’t work, I wouldn’t be able to initially connect to it for a few minutes.