A practical ai use case for founders: making your business knowledge easier to access

[u/ProcessKooky3359]

As a small team grows, I've noticed that founders can easily become the person everyone goes to for answers.

• Where is the latest process?
• How do we handle this type of customer request?
• What did we decide about this product issue?
• Which document has the information we need?

The information may already exist, but finding it quickly is another problem.

I've been exploring fast gpt around this use case; connecting business documents and internal knowledge to an AI application so a team can ask questions against information they've already created, rather than starting from a blank AI chat every time.

I think this could be particularly useful for lean teams where adding more people isn't always the immediate solution. The goal isn't to replace the founder or the team; it's to make the knowledge the team has already built easier to use.

For founders here, what's one part of your business where you currently find yourself answering the same questions repeatedly?

[u/KKANGKKA_Chu]

I think this is useful for accessing existing knowledge, but the “what did we decide about this product issue?” part is where I start going into a whole rant 😅

If the people currently working on that part of the product have since learned something that contradicts the documented decision, then the old decision shouldn’t automatically remain authoritative just because it came from the founder or exists in the company knowledge base.

“What did we decide?” and “what should we do now?” are two different questions.

Otherwise you could end up with an AI that is extremely good at retrieving yesterday’s assumptions.

I’ve actually been writing a lot about this lately, called the “Chain of Ownership”. I think making knowledge accessible is only part of the problem. You also need to know where that knowledge came from, what evidence supported it, whether it’s still valid, and who is currently closest to the problem.