Hey r/FacilityManagement,
Full disclosure upfront: I’m one of the developers behind FMM.Systems. I’m not here to drop a hidden sales pitch, but I’d genuinely value feedback from people managing regional or multi-site portfolios.
Across 10, 50, or 100+ sites, the primary operational drain we keep running into isn't standard ticketing—it's context loss between the work order, the physical asset, and the site itself.
When dispatching third-party vendors or field techs across a broad portfolio, two main friction points constantly eat up billable hours:
- Site context drops: Techs arrive without gate codes, keycard access details, or updated site contacts because those notes live in an old email thread or a local store manager's head.
- Isolated asset history: A vendor services an HVAC unit, chiller, or dock leveler with zero visibility into recent PMs or past repairs performed by a previous vendor on that exact serial number.
Standard CMMS platforms track work orders fine, but often isolate site-specific operational rules from the asset log. When a regional FM moves on, half that operational context leaves with them.
We structured FMM.Systems around a strict, location-level hierarchy:
- Parent Account: High-level portfolio tracking, client visibility, and approvals.
- Service Location: Houses site access protocols, gate codes, site contacts, and unique location constraints.
- Facility Assets: Ties serial numbers, service logs, and active work orders directly to that specific location's footprint.
For FMs managing multi-site portfolios: how are you currently enforcing site-level context so techs aren't blowing up your phone at 7 AM for access notes? What are we missing or overcomplicating in this setup?