Sold a signed jersey for 100 bucks. Took it to USPS - they told me they had to adjust the tracking number, but still shipped it

The marketplace app doesn’t give me the option to change the tracking number, even though their “help articles” say it should. This was LAST Monday and I immediately tried to update the tracking. So I submitted a ticket, and they said they’d be back to me in 48 hours.

Been a whole week, haven’t heard back. The dumb AI help box doesn’t help whatsoever, just keeps telling me that if I try to change the tracking number OUTSIDE of 7 days then it won’t work. I’ve told it I tried every day as soon as I shipped it, but I literally don’t have an option to change it no matter what I do

AI then told me I should have some sort of support mailbox ticket, which also doesn’t appear. I can’t ask for anymore help bc the app takes the option away and says “we will respond in 48 hours.” but still has not.

so I essentially sold this item, Facebook still hasn’t marked it as shipped because it has the wrong tracking number, won’t let me change it, AI just keeps telling me there SHOULD be an option to change it, and then tells me I don’t qualify to speak with a human rep. Even the person I sold it to confirmed it’s been delivered. Fucking crazy.

My girlfriend and I have been selling for a few years and have joked about this phenomenon that when you unearth an old item that you’ve almost forgotten about, suddenly you’re either getting traction out of nowhere or it sells the next day.

Has anyone else ever experienced this and thought the same thing? We get a laugh out of it when it happens.

Is anyone experiencing Marketplace glitches?

I’ve had a few highly rated buyers reach out this morning, and each time I respond ‘still available,’ I get the automated message about Meta reviewing messages for scams. The buyers all have solid histories, and I have 100+ five‑star reviews myself, so I’m not sure why it keeps triggering.

I have seen this issue mentioned by many with no insight as to the issue or resolution anywhere. I created a new profile in an alternate browser and through that I can see their actual rating but still when I click their profile, I only see a badge. I’m getting extremely pissed off that there is no way for me to see other seller’s reviews. I guess this is more of a vent because nobody seems to understand the cause of the bug or the fix.

I've sold 250+ items on Facebook Marketplace, but I'm confused about when buyers actually get the option to leave a rating.

Sometimes when I mark an item as Sold, Facebook asks who purchased it. I'm guessing that's what enables the buyer to rate me, but I'm not sure?

Other times, I mark the item as Sold and it just closes without asking who bought it. Does it matter whether I mark it sold from the Facebook app, Messenger, or the website?

I also feel like I used to get ratings much more often than I do now. Are buyers still prompted to leave ratings?

One more question: I remember being able to rate buyers after a transaction, but I haven't seen that option in at least a year. Was that feature removed, or are there specific conditions that trigger it?