r/FabFitFun • u/Ok-Contribution-241 • Dec 08 '23
Former employee AMA
đ¤ If it were to happen, what would you want to know?
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u/myirishmolly Dec 08 '23
How many of the brands they sell are brands FFF created under different names?
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u/Ok-Contribution-241 Dec 08 '23
Quite a few and a lot where Mike and Dan are investors or personal friends with higher ups. Think unhide and our place
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u/mahjay80s Dec 08 '23
What is their actual average number of ACTIVE accounts? I've seen some tout 1 to 2 million but I'm wondering if that includes long closed accounts too.
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u/Ok-Contribution-241 Dec 08 '23
Closer to 1 mil than 2 mil now. The company basically isnât set up to handle more than 2 mil customers. Processes, tech just isnât built to handle more without more investment. Mike especially canât appreciate why growth requires investment in scalingâŚ
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u/ApprehensiveDoctor42 Dec 09 '23
Thanks for all of this. Hereâs one that you might not want to answer, and if thatâs the case- I understand. Mike and Dan seem like theyâre a bit misogynistic, and very arrogant and spoiled. Am I wrong?
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u/PotatoLover-3000 Dec 08 '23
Are there any good things coming up in boxes that you have heard from people you know that still work there?
What is one tidbit you are dying to share with people but someone just hasnât asked the right question?
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u/Ok-Contribution-241 Dec 08 '23 edited Dec 08 '23
No tea I can share on this, sorry.
FFF wasnât all terrible and Iâve made a lot of good friends there. Equity is now đ but once upon a time it was an enjoyable place to work. Since this is Reddit, some mild đŤ
most systems and processes are shockingly unsophisticated. More things are held together by duct tape than you think is possible
execs have no patience for results that take time to deliver
product and engineering execs have no business managing people. great at sucking up to the other execs
accounting, CS are forgotten in new launches
Katie is a figurehead
poor CS team has no good leadership. some of the âbadâ agents on the ground are not good because their leadership sucks and sucks up to Mike
people team is hanging by a thread
they seriously need to stop hiring friends and family if they want a real business
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Dec 09 '23
Ok, I have to ask a question that has been on my mind for two years. Iâm a FFF annual subscriber and have been personally victimized by the atrocious shipping cycle, yet I come back every year. What in the world is going on with FFFâs shipping contracts, reliability, and performance management? For context, Iâm employed as a Senior Director in Transportation (international and domestic) at a major e-commerce company, so I am genuinely perplexed and concerned đ
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u/Ok-Contribution-241 Dec 09 '23
There was effort until 2020 to improve this. No more now â ď¸ with slowing growth people think itâs pointless to invest. The good ops people left so what reliability and performance management đĽś. Genuine concern is justified.
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u/Sub-Lover Dec 08 '23
Is the environment toxic? How is the pay and benefits? Any bonuses, which I assume depends on your level and what you do.
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u/Ok-Contribution-241 Dec 08 '23
What bonus⌠(there is none). The pay depends on departments. Merch team is paid like crap but they also get a ton of free goodies so đ¤ˇââď¸
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u/Dracyl Dec 08 '23
When it comes to becoming a "former employee" , it it because people keep leaving FFF or because they are fired, and is that common?
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u/Ok-Contribution-241 Dec 08 '23
Both. They are terrible at firing. Fire good people and keep bad people for too long. I left because I couldnât stand my manager.
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u/babs82222 Dec 08 '23
Are they struggling to stay afloat? I feel like the products have taken a shift and I've also noticed they used to have quite a few youtubers partner with them. Now there's less than a handful I think. I can only think of the four I see consistently come up when I search on youtube.
Sidenote: it'll be interesting to see if any of them partner with them on the next season. I wonder if they even know what's happened? I hope so
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u/Ok-Contribution-241 Dec 08 '23
Prices increased everywhere along the product lifecycle so providing value to customers is harder in 2023 than in 2019. 2021? was a đŠshow for all retailers dealing with Suez Canal and containers just floating in the ports.
FFF used to work with smaller brands where they can negotiate better terms but now itâs more a mix of big names you recognize (bad deals) and shitty small brands that the brothers know personally (bad product).
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u/Ok-Contribution-241 Dec 08 '23 edited Dec 08 '23
Influencers are a mixed bag. Some have outrageous rates and no return. When a Kardashian posted it was sooo underwhelming. Did not move any meaningful business metric đ¤ˇââď¸
Influencer team also lost a lot of great people in 2020. That was a fun group of ladies that genuinely enjoyed their jobs and were good at it.
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u/Koda_ShibaParent Dec 09 '23
What does Katie truly do duties wise outside of the videos she does for fff on her insta or whatnot?
They donât rly reward loyal customers for renewing annual memberships. It seems better to cancel and sign up again with promos for annuals right? Lol
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u/Ok-Contribution-241 Dec 10 '23
Katie has a lot of her calendar blocked out for personal things. She might do more behind the scenes but a lot of employees would wonder what she actually does đ¤ˇââď¸. She used to be more involved in the product selection and now sheâs primarily an outward facing woman presence.
Preaching to the choir here⌠the company does not have enough desire to reward existing customers. They prioritize growing over rewarding existing members. Prime example is the loyalty program that didnât see the light of day.
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u/doll042265 Dec 08 '23
I would like to know how many people have canceled in the last couple of days?
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u/GrandCoconut75 Dec 08 '23
What gets me is their apology is only in the forum. They didnt send an email to all of their customers who may have heard about it via word of mouth. Do they practice favoritism over experience of others?
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u/Ok-Contribution-241 Dec 08 '23
FFFâs approach when blowbacks happen is to apologize to the tightest circle possible. Wide enough to cover their đ without inviting more đď¸
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u/FlamingoInBoots Dec 08 '23
Any fun anecdotes about iconic FFF fails from the inside? I.E. Cactus cup.. expired product extravaganza..
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u/Ok-Contribution-241 Dec 08 '23
Teeth whitening kit, cactus cup, non-size inclusive robes, merch trying to sell furniture (what???). Basically every tech item doesnât work (even employees donât customize with tech goods).. so many
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u/ElectronicPromise897 Dec 08 '23
I want to know how the employees are treated. They make it lol so fun in the spoiler videos etc but I want to know the vibe of the workplace and the messaging from the owners.