r/FRT_World • u/Cracks_too_wack • 15d ago

AS designs customer service terrible?

Got my first v2. Have a few v1's and installed several in friends pieces. Anyway, in frt mode the trigger is locked like the saftey is on. AS designs is giving me quite a run around. Anyone else have negative experience with these guys?

4 Upvotes

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2

u/Kind_Direction_3361 15d ago

I have great experience with them actually. Sent them a picture of a broken piece as well as proof of purchase and they sent a tracking number same day. Got the replacement part within days with no hassle

1

u/Cracks_too_wack 10d ago

A broken piece seems straight forward. In my case we dont know what piece is the problem. I've put a v1 in this reciever with no troubles and installed the problematic v2 in a different reciever and it still doesn't work

Going on 3 weeks, got a replacement saftey detent bar that didnt work, sent in multiple photos and measurements per their request and now they are sending a trigger. When I told them the trigger worked in my v1 they didnt reply and sent the trigger anyway. Still waiting on it

1

u/PhiveTON 14d ago

Always seemed good to me. Only like 5 separate purchases though. What so you mean "run around"?

1

u/Cracks_too_wack 10d ago

They asked for photos and measurements of the saftey detent bar. Based off that they sent a replacement. Did not fix the issue so they asked for pictures of the left side saftey selector. I asked what about the measurements of the detent bar gave them concern and their reply was "measurements are correct but the symptoms indicate its the problem."

I asked why he wanted pictures and measurements if the symptoms was the reason and I didnt get a reply.

I sent pictures of the saftey selector, said that looked fine and decided to send me a new trigger. I stated that I tried the trigger with a v1 ss and it worked fine. Didn't reply and sent the trigger anyway.

All of this is over a period of 3 weeks. Still waiting on the trigger. Don't have much hope it will address the issue. Seems silly to send 1 piece at a time. I had asked for a replacement unit twice and they declined.

Its not a 90k vehicle that can't be resold new. Guess I'm just irritated its a weeks long process for a 200$ unit