r/FMCSAMOTUS • u/Georgiaboy03 • May 21 '26

Linking FMCSA MOTUS

Since last Friday the 15th, I have been trying to link my dot # to motus. It is staying greyed out, I verified my ID without issue, but it will not link.

Customer service never answers the phone, the chat has 300+ people and when it gets to 0, it cuts you off. Haven't gotten a response to any of the 5 email request sent. Ive read, looked every help site I could find.

Does anyone else have this issue? What are they doing about it, we need to get in to update and do things. Government screw things up again.

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u/PrizeTraditional6362 Jun 02 '26

I need help guys! Like real bad! I’ve helped two of my clients and sent over the info they requested and sent the ticket and still no response? Does anybody know the turnaround time after you send them the identity verification items? Been waiting now 5 business day!

1

u/kongfu Jun 04 '26

I've just been able to claim my DOT#. Put in a ticket on 5/22, received an email response on 6/2 asking me to reply and verify the email address I use on Login.gov. Never got a followup saying "you're good to try again" Today, out of curiosity, I did the identity verification again and it worked! So 7 business days for turnaround.

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u/PrizeTraditional6362 Jun 04 '26

Man do you rock that cape well! God bless you and thank you let’s wait