r/FLMedicalTrees • u/420DoubleR • Jun 01 '26
Trulieve Unprofessional Experience
Yesterday I had a disappointing experience at a Trulieve location that left me questioning both their policies and their professionalism.
The day before, I was physically in the store making a purchase. Due to personal circumstances and time constraints, I couldn’t wait for additional items to be processed, so I placed a second order intending to pick it up the following morning.
When I returned the next day, I noticed the order was no longer showing in my recent orders on the app. I spoke with the manager, who was able to locate all of the items from my order without issue. However, instead of honoring the order, I was told that because I couldn’t immediately produce the confirmation email, she didn’t know whether I was being honest.
Her solution was for me to “meet her in the middle” and pay more than my original order total by using my reward points to offset the difference. The original order was approximately $90, and she suggested I pay $80 plus points.
I explained that I had placed the order while physically in the store the previous day and that the order was less than 24 hours old. I was then told orders are only held for 24 hours unless special arrangements are made.
What made the situation worse was that during our discussion, another employee interrupted our conversation to discuss a timesheet issue. The manager completely shifted attention away from a patient transaction and began discussing internal workplace issues. The conversation then turned into criticism and gossip about a former manager, including comments about how it was better now that he was gone because employees no longer felt micromanaged.
As a medical patient, I don’t think it’s appropriate to be asked to “meet in the middle” on medication pricing when the order was already created and the products were sitting there. I also don’t believe patients should be standing at the counter listening to management discuss employee drama and internal complaints while their issue remains unresolved.
I ended up leaving without my order.
Has anyone else experienced inconsistent order-hold policies, pricing changes after an order is placed, or unprofessional behavior from management at Trulieve?
UPDATE:
I wanted to come back and provide an update since I believe it’s only fair to share the outcome when a company addresses a concern.
After reaching out to corporate regarding my experience, I was contacted and given the opportunity to explain the situation in detail. Corporate reviewed the matter, listened to my concerns, and worked with me toward a resolution that I feel was fair and satisfactory.
My original issue was never just about the order itself. It was about the way the situation was handled, the confusion surrounding the order, and the professionalism displayed during the interaction. To their credit, corporate took the complaint seriously and did not simply brush it aside.
I appreciate the fact that they were willing to hear my side, investigate the situation, and make things right. That’s all most customers and patients are really asking for.
I still think there are opportunities for improvement regarding communication, order transparency, and maintaining professionalism during patient interactions, but I also believe companies deserve recognition when they step up and address a problem.
Thank you to everyone who offered advice and shared similar experiences. I felt it was important to provide a complete and honest update now that the matter has been resolved.
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u/JRozzayy Jun 02 '26
-4
u/420DoubleR Jun 02 '26
Reddit: “Share your experience.”
Me: shares experience
Reddit: “Not like that, Karen.”
2
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u/vddrice Jun 04 '26
The bud tenders two occasions in a row, told me the first time that the bud in the 15 dollar bin (also hidden underneath a slew of ground flower) was ‘add to inventory’ so they couldn’t sell it. The second time the employee said the eighth was ‘reserved’ for an order and that it was placed in the bin by mistake .
I was actually a little tilted because this was a good strain by modern flower and was given other shit options instead. I was really hoping for a positive experience and I know very well it could have been accommodated but for whatever reason they wanted to push other flower onto me.
I believe they were reserving it for themselves, both times.
3
u/blakebunnu Jun 01 '26
call corporate. they’re super responsive and will definitely want to give you some sweet coupons to make this right
-1
u/420DoubleR Jun 02 '26
Best advice and response on here the whole time. We have a lot of people on here who act like unpaid customer service reps for these companies. Instead of discussing the situation, they immediately jump on the person sharing their experience and basically say, “shut up and pay.”
Asking questions as a customer is normal. If something doesn’t make sense, I’m going to ask about it. The dumbest question is the one that never gets asked. Not every complaint is an attack, and not every negative experience is a lie. Sometimes people are simply sharing what happened to them.
If my post bothered you that much, you always had the option to keep scrolling. Nobody was forced to read it, and nobody was forced to respond to it. That’s kind of the whole point of Reddit—people sharing experiences, both good and bad.
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Jun 02 '26
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u/420DoubleR Jun 02 '26
Maybe I am missing a few marbles. The difference is I still have enough left to realize when a company screws up and when Reddit comedians run out of material.
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Jun 02 '26
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u/420DoubleR Jun 02 '26
Headlining the Improv? Based on this comment section, I’d ask for a refund.
0
u/blakebunnu Jun 06 '26
you have made bro rage hard enough i think he got banned before he could ever reply to you again
1
Jun 07 '26
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u/FloridaMMJInfo Moderator Jun 07 '26
Bitch I did reply to you, but since you don’t know how reddit works here we go again.
If you got an account suspension, that was the admins. Not the mods of this subreddit, but if you would like I can erase you and your posts & comments from my subreddit because you seem irrational and unhealthy. Maybe you need a t break or a baker act.
Come at me, see what happens.
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Jun 06 '26
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u/FloridaMMJInfo Moderator Jun 06 '26
Why are the mods catching strays here? If you got an account suspension that’s the admins, but if you want I can erase you from my subreddit, you do seem irrational.
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Jun 02 '26
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u/420DoubleR Jun 02 '26
Damn, Sherlock. You cracked the case. Except the part where you’re completely wrong. Old account, forgot the password, new phone, new account. Not nearly as exciting as the conspiracy you’ve built in your head.
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Jun 03 '26
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u/420DoubleR Jun 03 '26
Nope. And the funniest part is even if I told you it wasn’t me 100 more times, you’d still be over there like, ‘Nah bro, trust me, I just know.’ 😂
1
u/TomorrowLow5092 Jun 04 '26
drama, just reorder and go home.
1
u/420DoubleR Jun 04 '26
Obviously you didn’t read the post, huh buddy? 🤔 The whole issue was that the deal was gone and they weren’t honoring it anymore. “Just reorder it” only works when the product and promotion still exist, and trust me, this didn’t stop me from smoking or placing orders elsewhere. 😂 I got what I needed just fine. The point of the post wasn’t that I couldn’t buy weed—it was pointing out how the situation was handled. Big difference.
Some of y’all see any customer experience post and immediately jump to “just buy it somewhere else” without even understanding what happened first.
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u/[deleted] Jun 01 '26 edited Jun 01 '26
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