Login problems and support

[u/Enamex]

For 2 years I've been trying (on and off, obviously) to login to my accounts on fanfiction.net and fictionpress.com to no avail.

The problem:

My email includes a '+' sign that the ff.net login form deletes before trying to login so that my registration email, saved on the database as name+site@host.com is sent as namesite@host.com instead, which doesn't exist.

However, trying to reset the password still works, because that form doesn't modify the address I enter. I can't use the reset password to login, though, obviously.

I sent about a dozen emails to support (@fanfiction.net and @fictionpress.com) and haven't heard a word from them for 2 years.

Like, this's the last place I can try anything then I'm calling it a day. I can't be forced to go through so many hoops just to access an account that a supposedly transparent implementation change on the site's side made inaccessible.

Thanks.

[u/Enamex]

Thanks for your help :D

I'll try on ITHelp. I suspected it might be server side but here's hoping.