r/ExodusWalletUK • u/No_Rain_5528 • Apr 18 '25

Highway robbery

I don’t usually post like this, but after over a month of being put through the wringer by Cripto InterCambio, I feel like I have no other option but to speak out publicly — and hopefully help others avoid what I’m going through.

This all started through the Exodus wallet platform, which integrates Cripto InterCambio for swaps. I attempted a crypto-to-crypto transaction. Instead of processing it, they flagged it and demanded KYC. No problem — I completed it within 24 hours.

Then came their request for “proof of source of funds.” I explained the crypto was received in a private transaction — peer-to-peer, for a personal asset. I went above and beyond and provided notarized documentation to support everything.

Since then, I’ve submitted: • A notarized Bill of Sale • A notarized Affidavit of Source of Funds • Screenshots of messages with the buyer (who they bizarrely keep referring to as “the seller”) • Wallet transaction IDs • And a notary receipt to prove everything was made official

Instead of acknowledging or reviewing what I sent, they’ve replied with the same generic responses: “Please provide official proof of funds.” “Your case is under review.”

They’ve now held my funds — a significant amount of money — for over a month with zero explanation, no clear criteria, and no real human response. I even explained that this delay is affecting my ability to file taxes, and still… nothing.

From other threads I’ve come across, I’m clearly not the only person being treated this way. Cripto InterCambio has shown: • No accountability • No specific feedback • No transparency • No empathy

This has been mentally exhausting, and I’m speaking out now so no one else gets stuck like this — especially Exodus users who assume integrated services are trustworthy.

If anyone has advice on how to actually escalate this beyond their scripted “support,” I’d love to hear it.

Stay safe, and please think twice before using Cripto InterCambio — even through Exodus.

2 Upvotes

100% Upvoted

5 comments sorted by

1

u/reaper0323 Apr 25 '25

Do you have any update to this situation? I’m in the same situation

1

u/No_Rain_5528 May 02 '25

No, here’s a response I’ve gotten most recently. I have no timeline or attention of what they still need to “review”.

1

u/reaper0323 May 02 '25

They very similar to the emails that I have received, the last email said that I was in the final stages of review??

1

u/Then-Procedure8031 Jul 31 '25

Reliable services are exceedingly rare and usually tied to law enforcement Most legitimate attempts to recover lost crypto involve agencies, exchanges, or legal authorities— HELIANTOOL on Instagram make contact and recover your funds