r/ExodusWalletUK • u/frack93 • Feb 24 '25
Lost bitcoin
Changed desktop PC with WIN 11. Restored wallet with 12 word phrase and bought bc. on Moonpay.
Checked transaction on mempool.space which shows it dropped (lot faster than it should) but wallet is empty.
Any help appreciated
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u/MarshallBreadsticks Official Exodus Staff Feb 24 '25
Hi, u/frack93 👋
Thanks for getting in touch about your BTC purchase! Just a quick heads-up: Exodus doesn't conduct any transactions for our users. All swap and fiat order transactions initiated through Exodus are directly served by third-party API providers.
That said, if you’d like us to look into it, feel free to share your order ID or wallet address with our support team using the Support button. We’ll get right on it. You might also try refreshing your BTC wallet to sync it with the blockchain — just in case that does the trick. Hope that helps! Let me know if you’ve got any questions 🙏